Reference, Self Help

If you are looking to receive a free print catalog, simply click on Send Me Free Catalogs & E-mail Offers and you will receive our most recent catalog in 2 to 3 weeks. You can also request one through an agent by calling (847) 444-3150 24 hours a day 7 days a week. Our entire catalog is also available online, so shop today!

Please allow approximately 2 to 3 weeks from the day that you request the catalog. In the meantime, you will find our catalogs up on our web site for your review and may place an order through our web site at any time,so shop today!

Our catalogs do not expire until the products offered sell out. All of our active products are available on our website today. Your order will be shipped to you if the product is still available. If an item you wish to order is not currently available online, we may offer it in a future catalog.

Simply request a catalog, place an order or go to My Account to create an account.

You may use the Catalog Quick Order form to order items not pictured on the web. If they are still in stock they will be shipped to you. If they are no longer available, our messaging will tell you the item is "no longer available" or "out of stock".

Yes. An order can be sent to a gift address but a credit card will be required when placing your order. When entering your gift address, you will have the option to include a gift invoice and gift message.

If you don't want the gift recipient to see the cost of your order, simply check the box to hide price information.

You can enter a personalized gift message up to 140-characters, in the free form text box. The message will be printed on the packing invoice included with each shipment of your order.

All of our catalogs are available on our safe & secure website for your shopping convenience. In addition, you may place an order by calling (847) 444-3150, 24 hours a day, 7 days a week.

Credit Cards

The Lakeside Collection accepts Visa, MasterCard, American Express and Discover credit cards.

Check or Money Order

If you prefer to pay by Check or Money Order, please mail your order with payment to the address below. When you provide a check as payment, you authorize us to use information from the check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction. You also authorize us to collect a State of Illinois allowable fee of $30.00 through electronic fund transfer from your account if your check is returned unpaid. This authorization may be revoked at any time prior to the electronic debiting of your account for this state allowable fee by written notice to The Lakeside Collection, sent certified mail return receipt requested.

The Lakeside Collection
P.O. Box 3088
Northbrook, IL 60065-3088

Credit Cards

The Lakeside Collection accepts Visa, MasterCard, American Express and Discover credit cards.

Check or Money Order

If you prefer to pay by Check or Money Order, please mail your order with payment to the address below. When you provide a check as payment, you authorize us to use information from the check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction. You also authorize us to collect a State of Illinois allowable fee of $30.00 through electronic fund transfer from your account if your check is returned unpaid. This authorization may be revoked at any time prior to the electronic debiting of your account for this state allowable fee by written notice to The Lakeside Collection, sent certified mail return receipt requested.

The Lakeside Collection
P.O. Box 3088
Northbrook, IL 60015-3088

Received a bill in the mail? Click Here

Sales tax applies to orders shipped to Illinois only. Sales tax for Illinois orders should be calculated at 7.5% of total payment amount, including merchandise subtotal and shipping charges.

You can pay for your shipped orders online with an electronic check quickly and easily using our Pay Online feature. Log in to My Account now to make a payment or see our Online Payments help section for additional details.

In addition to online payments, we accept mailed payments in the form of check or money order. Be sure to include the payment copy of your invoice or statement with your payment, indicating the amount paid per invoice. This will help us process your payment faster and more accurately.

Please be advised that returned payments may be recovered electronically along with a $30 fee.

Your credit card will not actually be charged until your merchandise has been shipped. However, at the time you place and pay for your order, we may pre-authorize your order amount with your credit or debit card issuer, which may have an effect on your account balance. For more information about credit card authorizations and charges, please contact your credit card issuer at the customer service phone number on the back of your card.

The Credit Card Security Code is:

A three-digit security code that is printed on the back of VISA, MasterCard or Discover credit cards in reverse italics in the card's signature panel.

A four-digit security code that is printed on the front of American Express cards above the credit card number. The code is used to verify that the card is in the user's possession.

The code is used to verify that the card is in the user's possession.

The bank that issued your credit card was unable to authorize the charge. Please contact your bank directly for specific information.

Please allow one billing cycle for the credit to appear on your account.

Our distribution center determines the best parcel carrier for your package's delivery. The parcel carrier is based on the location, size and number of packages going to a specific area and could be delivered by UPS, U.S. Postal Service, etc. Customer requests for express shipping cannot be met by our company at this time.

Shipping charges are based on the dollar amount of your purchase and shipment destination. There's just one shipping cost per order, no matter how many boxes we ship. Items that require an additional delivery charge, due to their size and weight, are advertised with an AD icon and additional charges are noted. Sales tax and shipping will be calculated during the checkout process. These charges will be billed at the time your item is shipped to you.

If your order amount is                              Shipping charges are
up to $14.99                                               $5.95
$15.00 to $24.99                                         $7.95
$25.00 to $49.99                                         $9.95
$50.00 to $59.99                                         $11.95
$60.00 to $74.99                                         $13.95
$75.00 to $99.99                                         $16.95
$100.00 to $149.99                                      $19.95
$150.00 to $199.99                                      $23.95
$200.00 to $249.99                                      $27.95
$250.00 to $299.99                                      $30.95
over $300.00                                               11%

* AZ, CA, ID, MT, NM, NV, OR, WA add $1.95 destination surcharge to base rate

* For shipments to APO and FPO, there is a surcharge of $15.95.

* Please check item pages for additional delivery charges

There's just one shipping cost per order, no matter how many boxes we ship. To ensure total shipping charges are billed exactly as quoted on our shipping chart, each item in your order is assigned a prorated portion of the order's total shipping charge, which is billed at the time that item is shipped. Additional delivery charges for oversized items, as indicated on product ads, will also be billed at the time of shipment.

Shipping charges are based on the dollar amount of your purchase. Each item in your order is assigned a prorated portion of the order's total shipping charge to ensure total charges do not exceed what was quoted. Items that require an additional delivery charge, due to their size and weight, are advertised with an icon and additional charges are noted. These charges will be billed at the time your item is shipped to you.

If your order amount is                              Shipping charges are
up to $14.99                                               $5.95
$15.00 to $24.99                                         $7.95
$25.00 to $49.99                                         $9.95
$50.00 to $59.99                                         $11.95
$60.00 to $74.99                                         $13.95
$75.00 to $99.99                                         $16.95
$100.00 to $149.99                                      $19.95
$150.00 to $199.99                                      $23.95
$200.00 to $249.99                                      $27.95
$250.00 to $299.99                                      $30.95
over $300.00                                               11%

*AZ, CA, ID, MT, NM, NV, OR, WA add $1.95 destination surcharge to base rate

* For shipments to APO and FPO, there is a surcharge of $15.95.

* Please check item pages for additional delivery charges

Our parcel distribution center determines the best parcel carrier for your package's delivery. The parcel carrier is based on the location, size and number of packages going to a specific area and can be delivered by the U.S. Postal Service, FedEx, UPS, etc.

No, that option is not available at this time.

Orders can only be shipped to the contiguous 48 states and APO/FPO destinations. If you live in Alaska, Hawaii, Puerto Rico or another part of the world, we are unable to ship to you at this time.

In-stock merchandise typically leaves our warehouse within 3 to 5 business days from the time we process your completed order.

It is our policy to do all we can to pack your order in a single shipment. Our ability to ship an order altogether depends upon the availability, size, weight, and compatibility of the items ordered. If an item is out-of-stock, it will be sent when it becomes available. You will not incur any additional charges if your items ship in separate boxes.

Yes. An order can be sent to a gift address but a credit card will be required when placing your order. When entering credit card information at check out, you will have the option to enter a Gift Message and choose a Gift Invoice.

Select the Send Gift Invoice box if you don't want the gift recipient to see the cost of the order.

Enter your message, of up to 140 characters, in the gift message text box. The message will be printed on the packing invoice included with each shipment of that order.

Yes, a copy of the packing slip will need to be included with the items being returned.

Orders can only be shipped to the contiguous 48 states and APO/FPO destinations. If you live in Alaska, Hawaii, Puerto Rico or another part of the world, we are unable to ship to you at this time.

You may check on the status of your current and previous orders on our My Account page.

You may also check on the status of your order by calling (847) 444-3150, 24 hours a day, 7 days a week.

If you are not completely satisfied with all or part of your order*, simply return it to us for a replacement, credit or refund on your invoice for the purchase price. (*Note: monogrammed and personalized items cannot be returned except when due to defect. Once placed, your order for these items cannot be returned.) Remember to keep a copy of your invoice and mailing receipt for your records. We have included our address label on the back of your packing list to attach to your box.

If you decide that you must return an item, follow these steps to return an item:

1. Please use the Return Form on the back of your Invoice. If you do not have your invoice, please print and complete the Lakeside Return Form.
2. Complete the Return Form including invoice number, quantity of items being returned and one reason code for each item being returned.
3. Make a copy of your invoice and mailing receipt for your file.
4. Pack your items and Return Form in the original shipping carton if possible.
5. Ship the package via UPS Ground or US Post Office insured to guarantee that your package reaches our warehouse.
6. Use the appropriate label for the carrier of your choice. (The label may be found next to the Return Form on the back of your invoice.)

To Return To Using UPS
Returns Department
The Lakeside Collection®
2800 Lakeside Dr
Bannockburn, IL 60015

To Return To Using US Post Office
Returns Department
The Lakeside Collection®
PO Box 94835
Palatine, IL 60094-4835

NOTE: We will not accept reverse charges on Next Day Air, Federal Express or C.O.D. Returns.

You can change your address by clicking on the ?My Account? page and selecting change the account information.  You can also update your address on your account when you place your next order. Please note that these changes must be made prior to submitting your order.  Unfortunately, we can not change ship to addresses on orders already placed or in process.

If you are having difficulty completing your address change online, please call one of our account support specialists at 847-444-3150 7:00 am to 8:00 pm CST M-F.

Once you have logged into My Account, you have the option to update and change your Sign-in & Subscriptions, Address Book, Stored Payment Methods and Business Account Information. After entering the new information, click the UPDATE button for your changes to be effective.

You can update your account information at any time by logging into My Account. In My Account you can make changes to your address, personal contact information and manage your gift addresses and email preferences. You can also update your address during the checkout process on your next order. Please note that changes to your shipping address must be made prior to submitting your order.

Or

Submit your request in writing via mail or fax. Please include the company account number and the old and new address.

Fax: (847) 283-8124

Mail:
The Lakeside Collection
P.O. BOX 3088
Northbrook, IL 60065-3088

Once you have logged into My Account, you have the option to update and change your Sign-in & Subscriptions, Address Book, Stored Payment Methods and Business Account Information. After entering the new information, click the UPDATE button for your changes to be effective.

If you have previously established an Account on our website and forgot your password, you may request your password by entering  your username on the login page and clicking here and an email will be sent to you to reset your password.

Obtaining an Account Activity Summary is now easier than ever. Just log into the My Account page and by go to the Business Account Information Tab. Once there you can select the date range you'd like to view and your email address. Then, click the Submit Request button to receive an email detailing the activity on your account.  

You may be requesting an Account Activity Summary for invoices that have not yet shipped, or requested invoices from an older time frame that we have archived.  Please check the dates you are requesting, and verify you have already received the merchandise you are inquiring about.  If this does not resolve your question, please call one of our account support specialists at 847-444-3150 from 7:00 am until 8:00 pm CST M-F.

The My Favorites feature is a convenient way to save your favorite products so you can easily locate them for future ordering. For customers who have an account and visit our site frequently, these items will remain within your Favorites until you purchase them, delete them or they are no longer active online. After 15 days of inactivity, however, Favorites will be deleted; if you do not have an account, the Favorites will only be saved for your current shopping session.

There are 3 ways to use My Favorites:

• By clicking on the link located on the Home Page
• By clicking the "Save to Favorites" option on product pages
• By saving an item you like as a Favorite from your shopping cart during the checkout process

You need to be logged into your Account to view your Favorites.  If you are logged in and still don't see your favorites, your cart and favorites may have been deleted due to inactivity, or it is possible those products are no longer available.

This is a great way to keep track of what you ordered and why. Use this handy feature to notate your gift list, or when placing a large group order, note who ordered what, who has paid, and more. Whether shopping our website or using Catalog Quick order, you may enter notes that will stay with your items in the shopping cart, favorites, order status and order confirmation.

The Address Book is a great way to store your most frequently used addresses.  It stores up to 10 shipping/gift addresses and up to 10 billing addresses.  To locate your Address Book to add or change addresses, Log in to My Account and click on the Address Book link. You may also edit or add addresses to your address book during checkout.

You can update your account information at any time by logging into My Account. In "My Account" you can make changes to your address, personal contact information and manage your gift addresses and email preferences. You can also update your address during the checkout process on your next order. Please note that changes to your shipping address must be made prior to submitting your order.

Or

Submit your request in writing via mail or fax. Please include the company account number and the old and new address.

Fax: (847) 283-8124

Mail:
The Lakeside Collection
P.O. Box 3088
Northbrook, IL 60065-3088

Our web site uses cookies to keep track of which items you have placed in your shopping cart. It is possible that you have your browser set to refuse cookies. If this is the case, the shopping bag feature will not function correctly. Please be sure your browser has been set to accept cookies.

Cookies are small bits of information that are sent from the Web server and kept on your browser. They are used by the Web server so it can remember who you are as you browse from page to page of our web site.

The content of the cookie we send to your PC is simply a single number that helps us remember your order information and the contents of your shopping bag.

To configure your browser:
1. Open Internet Explorer
2. Go to Tools (menu) > Internet Options

On the Internet Options window:
1. In the Privacy section, restore the default settings by selecting the Default button and click OK to apply and close the window. If the Default button is disabled, then the defaults settings are already in use.

JavaScript is a language that adds interactivity to web sites. It has the ability to work with the HTML code to enhance interactive navigation and user validation. It will also improve the dynamic content. With Microsoft Internet Explorer 6 and above and Mozilla Firefox and above, JavaScript is enabled by default. Some functions on our site will not be available if you do not have JavaScript enabled.

Most browsers have JavaScript already turned ON by default, unless you or someone else has turned it off. To enable JavaScript, follow the instructions below for your browser-

For Microsoft Internet Explorer browser (version 6 and above)

• Click Tools, then click Internet Options
• Click on the 'Security' tab at the top
• Click the Custom Level buttonScroll to the Scripting section
  Check Enable under Active scripting, Allow paste operations via script, and Scripting of Java applets
• Click the OK button.
• Click the 'Back' button on your browser to return to the previous page
  Note: If this does not work for your version of Explorer, simply changing your security settings to 'Medium' will usually work.

Mozilla Firefox 2.0 and above 

• Select "Options" from the Tools menu. 
• Click on the "Content" icon.
• Check the box corresponding to "Enable JavaScript".
• Click "OK" to save changes. Apple Safari 3.0 and above
• Select "Options" from the Tools menu.
• Click on the "Security" icon.
• Check "Enable JavaScript" under "Web content".
• Close window to save changes. Opera 9.0 and above
• Select "Preferences" from the Edit menu.
• Click on the "Advanced" tab.
• Select "Content" from left bar.
• Check "Enable JavaScript".
• Click "OK" to save changes. Please consult your browser's help section for further information concerning these settings.

We do not collect any information from those merely visiting our site. We do ask for additional information if you would like to place an order, request an order status or a free catalog, or if you need to communicate with us regarding an account issue.

The information you provided on the web site is used to fulfill a product order, a catalog request or research a customer inquiry. The information that you provide is stored in house separate from the Internet.

We do occasionally share name and address information with other catalog companies that offer similar products. We will not share any personal financial information. If you are on our catalog mailing list, or order from one of our catalogs, and would prefer not to have your name shared with other catalog companies, please email at MarketingDepartment@lakeside.com and ask that your name not be shared.

From time to time, we may modify or amend this privacy and security policy in order to comply with new laws or regulations or to reflect future changes in our business practices. All such modifications and amendments to the privacy and security policy shall be posted here in the Customer Service section of www.lakeside.com. The current policy has been in effect since May 2009.

The Lakeside Collection collects your email address as part of your registration with us. We use this address to communicate with you about your account. We do not sell or otherwise give out your email address to others. We will never request your user ID, password or other personal information via email. For your protection and as part of our dedication to your privacy, please see our Security FAQs for important information about protecting your security from internet fraud.

Once you make a purchase from us, your company becomes a part of our customer file. As a valued Lakeside customer, we will add you to our mailing list to receive future catalogs and offers.

Contact us by email, mail or fax and we will remove you from our mailing list. Please include the company account number, company name and address, and your name and title.

Yes. Our web site supports browsers that incorporate Secure Socket Layer (SSL) for 128 bit data encryption. SSL is a software based security protocol that encodes data before it is transmitted over the Internet.

Additionally, we store all customer and order information securely behind a firewall, protected from unauthorized access.

Our web server sends cookies, small bits of information, to your browser to remember who you are as you browse from page to page on our site. The cookie is simply a number that identifies you and your order/shopping bag information. Your computer doesn't store the cookie; it's only kept in memory until you exit the browser

You need to have cookies enabled on your browser to use our online ordering system.

If you know your existing password, you may reset it by logging in to My Account and going to the sign-in and subscriptions section. If you don't remember your existing password, use the Forgot Password form found on the sign-in page.

A customer has the option to enable "remember me" when signing in. If this is enabled the customer will be logged in next time they return to the site. If not enabled, the customer will be logged out when the close the browser (however the cart will remain intact). The customer can log out at any time by clicking logout on the My Account page.

• Don't share your User ID or Password. We will never request your user ID or password via email or phone.
• Change your password periodically
• Log out of Lakeside.com before visiting another site
• Close your web browser after each Internet session
• Be informed about fraudulent internet and phone practices:
• 
  
• Phishing is a technique of fraudulently obtaining private information. Typically, the phisher sends an e-mail that appears to come from a legitimate business requesting verification of information and warning of some consequence if it is not provided. The email usually contains a link to a fraudulent web page that seems legitimate or has a form requesting everything from a home address to an ATM card's PIN.
• 
  
• Pretexting is a practice in which someone assumes the guise of another person in order to establish trust and extract private information, typically over the phone or through online communication. The scammer not only pretends to be someone they're not, but also creates a credible "pretext" for why such information is needed.
• 
  
• Forward suspicious emails to security@lakeside.com. Contact our Customer Service Department to report suspicious phone inquiries.

The status of all of our items are available when you order through our Website and on our Catalog Quick Order. The stock status will be shown next to the item number of each product.  And while most of our items are in stock, in cases where products have extremely high demand, we may be awaiting additional stock to fulfill customer orders. In these cases, we strive to provide an accurate date range within which we expect to receive our stock from our manufacturer.

By placing your order now, we'll put you on our priority list to receive your selection shortly after stock arrives to our warehouse. Be assured that your credit card will not be charged until we ship your item.

While our service agents are always delighted to assist you, our website displays the most current and accurate information available, and our agents do not have additional detail beyond what is displayed online.

Typically we will have more specific information available on our website within a couple of days, but if you go ahead and place your order, you'll be placed on our priority list to receive your merchandise as soon as it becomes available. Remember, your credit card will not be charged until we ship your item.

While items with the "Limited Quantities" message are likely in stock, some items are in such high demand that our inventory may be exhausted faster than our product availability information can be updated. Therefore, it is recommended you place your order quickly while our supplies last to ensure receipt of your selection.

If an item on backorder says we are "awaiting shipment detail", this means our estimated stock arrival date has passed, and we are validating that our shipment has arrived and we have received all ordered pieces. In the unlikely case our stock has not arrived, we are awaiting updated information from our vendor. Please check back in a couple of days for updated status.

We strive to thoroughly test our products, both imported and domestic, for both safety and quality. It is our goal to exceed industry standards.

Many of our product pages contain safety warnings for young children. Please refer to these warnings when purchasing a toy or product for your child. Also please refer to the copy on the product page, where age ranges may be provided.

We accept checks through the web through our Pay Online system. Making an online payment is secure and easy. Simply choose the invoices you wish to pay, enter your check information on our secure site and confirm payment. Your electronic payment will post from your checking account in as little as a few hours! Please note there is a $1.50 transaction fee to pay your invoices online.

Please note that when you provide an electronic check as payment for goods or services, you authorize us to collect a State of Illinois allowable fee of $30.00 through electronic fund transfer from your account if your check is returned unpaid. By agreeing to these terms and the terms and conditions of The Lakeside Collection, you acknowledge that you have printed a copy of this authorization. This authorization may be revoked at any time prior to the electronic debiting of your account for this state allowable fee by written notice to The Lakeside Collection, sent certified mail return receipt requested. When you provide a check as payment, you authorize us to use information from the check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction.

An electronic check payment is a paperless check. Over 1 billion electronic payments take place in the U.S. each year - it's that reliable! You simply enter your checking account information in our secure form and we send it through the banking system as an ACH (Automated Clearinghouse) payment. We then post the payment to your The Lakeside Collection account within 2 business days. Please note that when you provide an electronic check as payment for goods or services, you authorize us to collect a State of Illinois allowable fee of $30.00 through electronic fund transfer from your account if your check is returned unpaid. By agreeing to these terms and the terms and conditions of The Lakeside Collection, you acknowledge that you have printed a copy of this authorization.

This authorization may be revoked at any time prior to the electronic debiting of your account for this state allowable fee by written notice to The Lakeside Collection, sent certified mail return receipt requested. When you provide a check as payment, you authorize us to use information from the check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction.

We process electronic payments nightly. Therefore, your electronic payment can post against your checking account as early as the next morning.

We process payments transacted against our accounts nightly. Your account will reflect the payment after the overnight processing. You may see your payment on your Lakeside account as early as the next day. Payments will not be posted on weekends and holidays. These transactions will post on the next business day.

Please note that when you provide an electronic check as payment for goods or services, you authorize us to collect a State of Illinois allowable fee of $30.00 through electronic fund transfer from your account if your check is returned unpaid. By agreeing to these terms and the terms and conditions of Lakeside, you acknowledge that you have printed a copy of this authorization. This authorization may be revoked at any time prior to the electronic debiting of your account for this state allowable fee by written notice to Lakeside, sent certified mail return receipt requested. When you provide a check as payment, you authorize us to use information from the check to make a one-time electronic fund transfer from your account, or to process the payment as a check transaction.

If you receive error messages regarding the data you entered, please verify the information and correct your entries. 

If your account information is incorrect, contact a Lakeside Customer Service Representative using our email us page or by phone at (847) 444-3150

We cannot accept lump sum payments. Please select the invoices you wish to pay.

We encourage you to print your confirmation page at the end of the payment transaction. We will also email your confirmation using the email address on your account. Please save this email for your records.

If you lost Internet service or had other communication problems after initiating the payment and did not receive the confirmation, please contact an Lakeside Customer Service Representative using our email page or by phone at (847) 444-3150.

For Full Legal Name, please provide your name as it appears on your bank statement, social security card or other official documents.

Yes. Our web site supports browsers that incorporate Secure Socket Layer (SSL) for data encryption. SSL is a software based security protocol that encodes data before it is transmitted over the Internet.

Additionally, we store all customer and order information securely behind a firewall, protected from unauthorized access.

Our web server sends cookies, small bits of information, to your browser to remember who you are as you browse from page to page on our site. The cookie is simply a number that identifies you and your order/shopping bag information. Your computer doesn't store the cookie; it's only kept in memory until you exit the browser. You need to have cookies enabled on your browser to use our online ordering system.

If you know your existing password, you may reset it by logging in to My Account and going to the sign-in and subscriptions section. If you don't remember your existing password, use the Forgot Password form found on the sign-in page.

If you close your browser without logging out of your account, the web site will automatically shut down the customer connection and log you out. If you return to the site again, you will be required to log in to access to your account.

To protect the security of your account information:

• Don't share your User ID or Password
• Change your password periodically
• Log out of your account before visiting another site
• Close your web browser after each internet session