How to Return

If you are not completely satisfied with all or part of your order*, simply return it to us and we will refund the purchase price or replace the item. (*Note: monogrammed and personalized items cannot be returned except when due to defect. Once placed, your order for these items cannot be returned.) Remember to keep a copy of your invoice and mailing receipt for your records. We have included our address label on the back of your packing list to attach to your box.

Instructions:

  1. Please use the Return Form on the back of your Invoice . If you do not have your invoice, please print and complete the Lakeside Return Form.
  2. Complete the Return Form including invoice number, quantity of items being returned and one reason code for each item being returned.
  3. Make a copy of your invoice and mailing receipt for your file.
  4. Pack your items and Return Form in the original shipping carton if possible.
  5. The preferred method to return merchandise is through UPS Ground at their nearest facility. An alternative method would be to use US Postal Service insured to guarantee your package reaches our warehouse.
  6. Use the appropriate label for the carrier of your choice. (The label may be found next to the Return Form on the back of your invoice.)
To return
Using UPS Using US Postal Service
UPS Returns Department
The Lakeside CollectionŽ
2800 Lakeside Dr
Bannockburn, IL 60015		 USPS Returns Department
The Lakeside CollectionŽ
PO Box 94835
Palatine, IL 60094-4835