The Lakeside Collection
- Serving America's shoppers for more than a decade
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Frequently Asked Questions
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Ordering
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Shipping
- How are shipping charges calculated?
Shipping charges are based on the dollar amount of your purchase. Each item in your order is assigned a prorated portion of the order's total shipping charge to ensure total charges do not exceed what was quoted. Items that require an additional delivery charge, due to their size and weight, are advertised with an
icon and additional charges are noted. These charges will be billed at the time your item is shipped to you.For shipments to AZ, CA, ID, MT, NM, NV, OR, UT, WA and WY, there is a $1.95 destination surcharge.
For shipments to APO and FPO, there is a surcharge of $15.95. - Can I request a specific shipper?
Our parcel distribution center determines the best parcel carrier for your package's delivery. The parcel carrier is based on the location, size and number of packages going to a specific area and can be delivered by the U.S. Postal Service, FedEx, UPS, etc.
- Can you ship my package(s) on the date I request?
No, that option is not available at this time.
- Where can orders be shipped?
Orders can only be shipped to the contiguous 48 states and APO/FPO destinations. If you live in Alaska, Hawaii, Puerto Rico or another part of the world, we are unable to ship to you at this time.
- When will my order ship?
Please allow 5 to 10 business days for your in stock items to ship from our warehouse from the time we process your completed order.
- Why weren't all of my items shipped together?
It is our policy to do all we can to pack your order in a single shipment. Our ability to ship an order altogether depends upon the availability, size, weight, and compatibility of the items ordered. If an item is out-of-stock, it will be sent when it becomes available.
- Why is this item not permitted to ship to a particular state?
This particular state has restricted the sale of this product’s component(s). Other states have no restriction on the component(s) and allow shipment of the product to their locations.
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Returns
- How do I return an item?
If you are not completely satisfied with all or part of your order, simply return it to us and we will refund the purchase price or replace the item. Remember to keep a copy of your invoice and mailing receipt for your records. We have included our address label on the back of your packing list to attach to your box.
Instructions:
- Please use the Return Form on the back of your Invoice. If you do not have your invoice, please print and complete the Lakeside Return Form.
- Complete the Return Form including invoice number, quantity of items being returned and one reason code for each item being returned.
- Make a copy of your invoice and mailing receipt for your file.
- Pack your items and Return Form in the original shipping carton if possible.
- The preferred method to return merchandise is through UPS Ground at their nearest facility. An alternative method would be to use US Postal Service insured to guarantee your package reaches our warehouse.
- Use the appropriate label for the carrier of your choice. (The label may be found next to the Return Form on the back of your invoice.)
To return Using UPS Using US Postal Service 
Returns Department
The Lakeside Collection®
2800 Lakeside Dr
Bannockburn, IL 60015
Returns Department
The Lakeside Collection®
PO Box 94835
Palatine, IL 60094-4835
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- The Lakeside Collection® has served America’s shoppers for more than a decade, offering the best selection of quality merchandise at amazing low prices.
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- Our Guarantee! Your complete satisfaction is our priority. If part or all of your order is not acceptable, please return it to us for a credit, replacement or refund. As soon as your order is received at our warehouse, you will be credited for the purchase price of the items returned.