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Returns

How to Return

No-hassle Returns & Exchanges:
We hope you are pleased with the item(s) you have selected! But if you need to make a Return or Exchange, we're here to serve you...It's as easy as 1-2-3:

Call Us!
If for any reason you are not satisfied with your purchase, please contact us at 847-235-8159 and we will arrange for a convenient, prepaid UPS return label to be sent to you.
Pack It!
Fill out the attached Returns and Replacement form, and pack it with the items you'd like to return or exchange in a shipping box.
Print and Ship!
Simply print your pre-paid label, attach it to your shipping box, and drop it at the nearest UPS facility!
To ensure delivery, please don't forget to remove any old shipping labels or barcodes from your box before sending.

Additional Returns Information:
When using our prepaid UPS return label, your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time. In the unlikely event that your order arrives damaged or defective, please call us at 847-235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation!

Should you choose to make arrangements with your own shipping carrier, please note return shipping expenses are not refundable. Personalized items may not be returned unless delivered damaged or defective.

To return
Using UPS		Using US Postal Service
	Returns Department The Lakeside Collection� 2800 Lakeside Dr Bannockburn, IL 60015		Returns Department The Lakeside Collection� PO Box 94835 Palatine, IL 60094-4835

If you like your product but would care to do an even exchange for a different size, color or style we currently have in stock, your replacement order will not be charged a new outbound shipping fee.

TERMS AND CONDITIONS OF USE OF THE LAKESIDE COLLECTION WEBSITE

Welcome to The Lakeside Collection website, operated by The Lakeside Collection ("Lakeside", "we," or "our") and located at www.lakeside.com (the "Site"), including each page accessible through the Site. The Site is provided as a service to our customers. The following terms and conditions ("Terms") govern your use of this Site. By accessing, viewing, or using the content, material, or services available on or through this Site, you indicate that you have read and understand these Terms, that you agree to them and intend to be legally bound by them. If you do not agree to these Terms, or if you are under 18 years of age, you are not granted permission to use this Site and must exit immediately.

NOTICE OF ACCESSIBILITY. If you are having trouble accessing the Site or its mobile application, please call our Customer Service Team 1-866-847-4327 for assistance.

1. Informational Purposes Only. The Site Contents (as defined in Section 3 below) are for informational purposes only. The Site is not intended to be a substitute for professional medical or other advice and we do not provide any such advice or assurances. Purchasing and other decisions remain with you at all times. We are not responsible for any errors or omissions in the Site or Site Contents.

2. Registration. In order to access certain content, services, products, or benefits on the Site, you may be asked to register and create an account. As part of the registration process, you may be asked to click to agree to these Terms, and may then be asked to select or submit a user name and password. You are fully responsible for your account, including use of the account by any third party and maintaining the confidentiality of your password. You may also be required to provide us with certain information about yourself including some types of personally identifiable information, including your phone number, address, email address, gender, and age. Any personal information that you provide to us via the Site is subject to our Privacy Policy which is incorporated into these Terms by reference as if set forth fully herein. To the extent you submit your mobile number to us through the Site, your election of such option is subject to the Mobile Terms, which are incorporated into these Terms by reference, provided, however, that any conflict between these Terms and the Mobile Terms will be governed by the Mobile Terms.

3. Proprietary Rights. We own or license from a licensor all materials, including images, illustrations, designs, icons, photographs, video clips, and any software concepts and documentation and other material on, in or made available through the Site ("Site Contents"), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Contents. All Site Contents are protected pursuant to copyright, trademark, patent and other applicable laws and are owned by us or our licensors. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Contents. All names, trademarks, service marks, certification marks, symbols, slogans or logos appearing on the Site are proprietary to us or our affiliates, licensors, or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Contents, other than the right to use the Site Contents in accordance with these Terms for the purpose of shopping or placing orders with us. Without limiting the generality of the foregoing, "Lakeside" is a service mark of Dr. Leonard's Healthcare Corp.

Procedure for Making and Responding to Claims of Copyright Infringement:

We will respond to claims of copyright infringement, and will promptly process and investigate notices of alleged infringement by third-parties and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA"), Title 17, United States Code, Section 512(c)(2), where applicable. In keeping with the DMCA, notifications of claimed copyright infringement by third parties should be sent to our designated agent (the "Designated Agent"). If you believe that your copyrighted work has been infringed under U.S. copyright law and is accessible on the Site, please notify us by contacting the Designated Agent.

To give effective notification of a claim of copyright infringement by a third-party under the DMCA, you must send a written communication to the Designated Agent that includes substantially the following: (1) a physical or electronic signature of a person authorized to act on behalf of the owner of the exclusive right that is allegedly infringed; (2) identification of the copyrighted work, or, if multiple copyrighted works are covered by a single notification, a representative list of such works that are claimed to have been infringed; (3) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material on the Site; (4) information reasonably sufficient to permit Site to contact the complaining party, such as an address or telephone number, and, if available, an e-mail address at which the complaining party may be contacted; (5) a statement that the complaining party has a good-faith belief that neither the copyright owner, nor its agent nor the law has authorized the use of the material in the manner complained of; and (6) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of the exclusive right that is allegedly infringed.

The Designated Agent for notice of claims of copyright infringement can be reached at:

Lakeside Compliance Officer
Address: 200 Tri-State Suite 200, Lincolnshire, IL 60009
Email: privacy@lakeisde.com
Phone: 1-866-847-4327

If a valid notification of alleged copyright infringement is received, we will remove or disable access to the material identified in the notice as being infringing or as being the subject of infringing activity, and take reasonable steps to notify the alleged infringer that this material has removed or had access disabled. Please note that under the DMCA, an alleged infringer has the right to submit a counter-notice to have the allegedly infringing material re-published on the Site. Should that occur, you will receive notification from us and, should you wish to have the material subsequently removed, you will be required to file a copyright infringement claim in a U.S. federal court.

Additionally, a claimant who makes a misrepresentation concerning copyright infringement may be liable for any damages, including costs and attorneys' fees, incurred by the alleged infringer who is injured by the misrepresentation as a result of reliance upon the misrepresentation by us in removing or disabling access to the material or activity claimed to be infringing or in replacing the removed material or ceasing to disable access to it.

4. Use of This Site. The Site and the Site Contents are intended solely for personal, informational, and non-commercial use. EXCEPT AS EXPRESSLY AGREED UPON IN A SEPARATE WRITTEN AGREEMENT SIGNED BY LAKESIDE AND YOU, YOU MAY NOT USE OUR PRODUCTS OR ANY OF THE MATERIALS MADE AVAILABLE THROUGH THE SITE TO RESELL OUR PRODUCTS TO ANY PERSON(S) THROUGH ANY OTHER WEBSITE, INCLUDING A PERSONAL WEBSITE OR AUCTION WEBSITE (E.G., THROUGH EBAY). You agree that you will not use the Site for: (a) any illegal or unauthorized purposes that violate any local, national, or international laws (including import, export, copyright, and trademark laws); (b) modifying, copying, distributing, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, selling any of the Site Contents, unless otherwise authorized by these Terms or in a separate written agreement with us; (c) attempting to gain unauthorized access to our computer system or engaging in any activity that interferes with the performance of, or impairs the functionality of the Site or any services provided through the Site; (d) any resale or commercial use of the Site; (e) any downloading or copying of the Site Contents for any reason, or any use of data mining, robots or similar data gathering and extraction tools; (f) using the Site to access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including commercial purposes; or (g) removing, circumventing, disabling, damaging or otherwise interfering in any way with any security-related features of the Site aimed at preventing or restricting the unauthorized use of the Site or any of the Site Contents. You may use the Site and the Site Contents only as consistent with these Terms. Any other use of the Site or Site Contents, including any of the aforementioned unauthorized uses, without our prior written permission is strictly prohibited. You acknowledge and agree that the unauthorized use of the Site or the Site Contents could irreparably harm us and the Site and that, in the event of such unauthorized use, we shall be entitled to an injunction in addition to any other remedies available at law or in equity.

5. Payment. Some products or services made available through the Site may be available for purchase. You may be able to purchase some products on a payment plan (i.e., with deferred payments or in installments), in which case you will be subject to any additional terms and conditions presented to you at the time of purchase. We use a third party payment processor to process credit card transaction made through the Site. If you purchase products from us or make any payments via the Site with your credit card, the credit card information that you submit to us will be protected by encryption, such as with the Secure Socket Layer (SSL) protocol. Encryption decreases the likelihood that your credit card information will be stolen or intercepted during transmission to us. You are responsible for all charges incurred under your account, whether made by you or another person using your account. If for any reason we do not receive payment for a purchase, we may exercise our rights in law and equity, including: (a) immediately suspending or terminating your account; (b) seeking collection of the outstanding amount owed; and (c) seeking legal action against you for the breach of these Terms. You are also responsible for paying any governmental taxes imposed in connection with use of the Site or the purchase or any products or services made available through the Site, including sales, use, and excise taxes (excluding only taxes on our net income).

6. Prices and Orders. All prices displayed on the Site are quoted in U.S. dollars. We may restrict delivery to addresses within the United States and Canada. We will add shipping and handling fees and applicable sales/use tax in accordance with our then-current policies. We reserve the right to discontinue or change specifications and prices on products and services offered through the Site, without prior notice and without incurring any obligation to you. Products displayed on this Site are available only while supplies last. Descriptions of, or references to, products or services on this Site do not imply endorsement of that product or service, or constitute a warranty, by us. The receipt by you of an order confirmation does not constitute our acceptance of an order. Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from us. We reserve the right to limit the order quantity on any item and to refuse service to any customer without prior notification. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your account in the amount of the incorrect price, or provide you with a refund at your election. The risk of loss and title for all products purchased by you and shipped by us pass to you upon our delivery to the carrier for shipment. The risk of loss and title for all products purchased by you and shipped directly by one of our vendors pass from such vendor to you upon such vendor's delivery to the carrier for shipment.

7. Colors. We have made every effort to display the colors of our products that appear on this Site as accurately as possible. However, since the actual colors you see depend upon your computer and monitor, we cannot guarantee that the colors displayed to you will be completely accurate.

8. User Comments, Feedback, and Other Submissions. Certain features of the Site may allow you to contribute other materials and information for access, use, viewing and commentary by other users to the Site (collectively, "Comments"). By posting Comments, you represent that you have the full legal right to provide those Comments and that use of the Comments by us and all other persons and entities will not: (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of your failure to obtain consent to post personally identifying or otherwise private information about a person; (b) violate any law, statute, ordinance, regulation, or agreement; or (c) constitute disclosure of any confidential information owned by any third party. Upon your submission of Comments or other material or information to us, you grant us a worldwide, perpetual, irrevocable, transferable, license to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense, the Comments, all without any compensation to you whatsoever. For the avoidance of doubt, we shall be under no obligation to: (1) maintain any Comments in confidence; (2) pay any compensation for any Comments; or (3) respond to any Comments. If you believe that any content or postings on the Site violate your intellectual property or other rights, please follow our Complaint Procedures in Section 9 of these Terms.

9. Complaint Procedures. If you believe that any content or postings on this Site violates your intellectual property or other rights, please notify us through the Contact Customer Support form with a comprehensive detailed message setting forth the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content or posting that is objectionable; and (d) the following statement: "The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message."

10. Third Party Websites and Features. The Site may contain links to other websites for the convenience of users in locating information, products, or services that may be of interest. Links to other websites, including those of our suppliers or vendors, do not constitute sponsorship, endorsement, or approval from us of the content, policies, or practices of such linked sites. The Site may also incorporate features and services provided by third parties, such as payment processing. Linked sites and incorporated features and services are not operated, controlled, or maintained by us and we are not responsible for the availability, content, security, policies, or practices of linked sites, including privacy policies and practices. Links to other sites are provided for your convenience only and you access them at your own risk.

11. Changes in Terms and Termination. We have the right at any time and without prior notice, at our sole discretion, to revise these Terms or to impose new terms and conditions governing your access to or use of this Site. These revisions and additions shall be effective immediately upon notice thereof, which may be given by any means, including posting the revised or additional terms and conditions on this Site. You are responsible for reviewing this Site periodically for any modification to these Terms that may affect your rights or obligations hereunder. You agree that you shall be deemed to be apprised of and bound by any modification by us to these Terms. ANY ACCESS OR USE OF THIS SITE BY YOU AFTER NOTICE OF REVISIONS OR ADDITIONS TO THESE TERMS SHALL CONSTITUTE AND BE DEEMED TO BE YOUR AGREEMENT TO SUCH REVISIONS OR ADDITIONS. No modification to these Terms by any party other than us shall be valid or enforceable against us unless expressly agreed to in writing signed by a duly authorized officer of our company. We may suspend or terminate your account and your ability to use the Site, or any services on the Site, for failure to comply with these Terms, for providing us with untrue or inaccurate information about yourself, for infringement upon our proprietary rights, or for any reason whatsoever or for no reason.

12. Disclaimers. We, our subsidiaries, and affiliates, are not responsible for and do not guarantee the accuracy or completeness of any Site Contents, Comments, data, links, advertisements or other items contained within the Site. We reserve the right to immediately remove any Site Contents or Comments for any reason, or for no reason. We cannot and do not review all communications, products, or services made available on or through the Site, but, although not obligated to, we may review, verify, make changes to or remove any Comments, Site Contents, or the Site, including information submitted in connection with the Site Contents or other features at any time, with or without notice in our sole discretion. You agree that you must evaluate and bear all risks associated with the use of Site Contents or Comments and that you may not rely on the Site Contents or Comments. THE SITE, THE SITE CONTENTS, COMMENTS, INFORMATION, AND OTHER MATERIALS MADE AVAILABLE OR PROVIDED THROUGH THE SITE ARE MADE AVAILABLE OR PROVIDED "AS IS" AND "WITH ALL FAULTS." USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK. WE MAKE NO REPRESENTATIONS OR WARRANTIES, AND DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, WITH RESPECT TO THE SITE, THE COMMENTS, THE SITE CONTENTS, DATA AND OTHER MATERIALS MADE AVAILABLE OR PROVIDED THROUGH THE SITE, EXPRESS OR IMPLIED, WRITTEN OR VERBAL, ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, SYSTEMS INTEGRATION, NON-INTERFERENCE, QUALITY, TITLE, AND NON-INFRINGEMENT. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, COMPLETENESS AND EFFORT WITH REGARD TO ANY AND ALL COMMENTS, THE SITE, THE SITE CONTENTS, SERVICES, PRODUCTS, DATA AND OTHER MATERIALS ON, IN AND MADE AVAILABLE OR PROVIDED THROUGH THE SITE, IS WITH YOU.

13. Product and Service Warranties. We want you to be satisfied with your purchase. If for any reason you are not pleased with a product you purchased on the Site, simply return the item in accordance with our return policies. Many products are packaged with the manufacturer's warranty and service information detailing specific terms and conditions. Manufacturers' warranties may vary from product to product. PRODUCTS AND SERVICES SOLD BY US ARE SUBJECT TO ANY APPLICABLE WARRANTIES AND REPRESENTATIONS OF THEIR RESPECTIVE MANUFACTURERS. WE MAKE NO ADDITIONAL (AND HEREBY DISCLAIM ALL) REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY PRODUCT OR SERVICE SOLD TO YOU THROUGH THE SITE. AS APPLICABLE ALL REMEDIES RELATING TO MANUFACTURER REPRESENTATIONS AND WARRANTIES MUST BE DIRECTED TO THE APPLICABLE MANUFACTURER. WE MAY, IN OUR SOLE DISCRETION, PROVIDE COMMERCIALLY REASONABLE SUPPORT TO ASSIST YOU IN SEEKING SUCH REMEDIES FOR THE APPLICABLE MANUFACTURER.

14. Limitations of Liability. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, EXTRA-CONTRACTUAL, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING LOST REVENUES, LOST PROFITS, OR DIMINUTION OF VALUE, WHICH MAY OR DOES RESULT FROM THE USE OF, ACCESS TO, OR INABILITY TO USE THE SITE, THE COMMENTS, THE SITE CONTENTS, DATA, AND OTHER MATERIALS MADE AVAILABLE OR PROVIDED THROUGH THE SITE, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT EITHER OF US HAD BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDIES OTHERWISE AVAILABLE FAIL OF THEIR ESSENTIAL PURPOSE. UNDER NO CIRCUMSTANCES WILL OUR TOTAL LIABILITY TO YOU OR ANY OTHER PERSON OR ENTITY IN CONNECTION WITH, BASED UPON, OR ARISING FROM THE SITE, COMMENTS, THE SITE CONTENTS MADE AVAILABLE THROUGH THE SITE, OR THE SERVICES, PRODUCTS, DATA OR OTHER MATERIALS OFFERED IN CONNECTION THEREWITH EXCEED THE PRICE PAID BY YOU TO US DURING THE YEAR PRECEDING THE EVENTS GIVING RISE TO THE CLAIM.

15. Exceptions to Limitations and Exclusions of Liability. Please note that some jurisdictions, including New Jersey, do not permit some of the limitations or exclusions of liability set forth in Sections 12, 13, and 14 above - including, in New Jersey, limitations of warranties for consumer products and services. Accordingly, some of the foregoing exclusions may not apply to you. We encourage you to consult a local attorney for legal counsel on these issues. If any of the limitations or exclusions of liability set forth in these Terms is deemed invalid or unenforceable for any reason, then the limitation or exclusion shall apply to the greatest extent permitted by applicable law. If you are dissatisfied with the Site or any of these Terms, your sole and exclusive remedy is to discontinue using the Site.

16. Indemnification. You agree to defend, indemnify, and hold harmless us, our vendors, owners, affiliates, related entities, and each of their respective directors, officers, members, shareholders, employees, contractors, representatives, and agents ("Indemnitees") from and against any and all losses, damages, liabilities, fines, penalties, interest, awards, judgments, costs, and expenses (including reasonable attorneys' fees, experts' fees, and costs of litigation) (together, "Losses") incurred by any Indemnitee in connection and together with any and all claims, causes of action, demands, proceedings, investigations, or administrative actions (each, a "Claim") arising out of or relating to your use of the Site, the Site Contents, or any services, products, or data obtained by you or on your behalf through the Site, as well as your fraud, violation of law, negligence, willful misconduct, and any breach by you of these Terms. You may not settle any Claim without our prior written consent. We (or our licensors) may assume the defense of any Claim, at your sole cost and expense, and you shall cooperate in all reasonable respects in such defense. You shall have the right to employ separate counsel and to participate in the defense of any Claim. If we (or our licensors) do not notify you that we (or they) elect to undertake the defense of a Claim, you shall have the right to defend the Claim with counsel reasonably acceptable to us (or them).

17. Internet Security. We use commercially reasonable efforts to ensure that the Site is generally available. However, there may be occasions when access to the Site is interrupted or unavailable. We will use reasonable efforts to minimize such disruption where it is within our reasonable control. You agree that we shall not be liable to you for any modification, suspension, or discontinuance of the Site. You understand that the technical processing and transmission of materials to, from, or through the Site may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent from to, from, or through our Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to, from, or through the Site or the Internet, including, for example, personal information such as your name and address.

18. Applicable Law. These Terms will be governed by and construed in accordance with the laws of the State of Illinois, without reference to its conflict of law rules. Subject to Section 21 of this Agreement, by accessing, viewing, or using the services, works, content, or materials on the Site, you consent and agree to (a) the exclusive jurisdiction of the federal and state courts located in Illinois; (b) accept service of process by personal delivery or mail; and (c) irrevocably waive the right to trial by jury and any jurisdictional and venue defenses otherwise available. If any provision of these Terms shall be deemed unlawful, invalid or unenforceable for any reason, then that provision shall be deemed severable from the Terms, and shall not affect the validity or enforceability of the remaining provisions. Persons who access the Site from locations outside of the United States are solely and individually responsible for their compliance with applicable local, state, and federal laws.

19. Entire Agreement. These Terms constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. No waiver by us of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The headings and captions in these Terms are intended for convenience only and shall in no way affect the interpretation of the Terms. Notwithstanding the foregoing, these Terms and the information provided in this Site in no way override the terms and conditions of your purchase of any product or service, except as specifically provided herein. To the extent any area within this Site contains SPECIFIC TERMS AND CONDITIONS concerning use of that particular area of the Site ("Specific Terms"), those Specific Terms are in addition to these Terms. To the extent there is a direct conflict between these Terms and the Specific Terms, the Specific Terms shall prevail.

20. Acts Beyond Control. We shall not be liable for any nonperformance or delay in performance caused by any act beyond our reasonable control, including acts or omissions of third parties, unavailability of supplies, equipment failure, war, strikes, lock-outs, fire, flood, or any other Act of God, any law, regulation, ordinance, or other act or order of any court, government, or governmental agency, or delays, unavailability, errors, or other failures of the Internet or other data networks.

21. Arbitration Agreement and Waiver of Certain Rights. You and Lakeside agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and the Lakeside hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and the Lakeside relating to these Terms of Use or the Website (each a "Claim") shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association ("AAA Rules"). The arbitration will be heard and determined by a single arbitrator. You agree that any such arbitration is subject to the exclusive jurisdiction of Illinois and shall be held in the State of Illinois. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, the Lakeside will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude you or the Lakeside from seeking action by federal, state, or local government agencies. You and Lakeside also have the right to bring qualifying claims in small claims court. In addition, you and Lakeside retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms of Use, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms of Use.

Neither you nor Lakeside may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Lakeside individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms of Use will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of this Terms of Use. This Section of the Terms of Use will survive the termination of your relationship with Lakeside.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR Lakeside WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

22. Miscellaneous. The Site is controlled and operated from within the United States. Without limiting anything else in these Terms or otherwise, we make no representation that the Site, Site Contents, Comments, services, products, information or other materials available on, in, or through the Site is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Site from other locations do so on their own volition and are responsible for compliance with applicable laws. The waiver or failure of us to exercise in any respect any right provided hereunder shall not be deemed a waiver of such right in the future or a waiver of any of other rights established under these Terms. Headings used in these Terms are for reference only and shall not affect the interpretation of these Terms. No person or entity not party to this agreement will be deemed to be a third party beneficiary of these Terms or any provision hereof. When used herein, the words "includes" and "including" and their syntactical variations shall be deemed followed by the words "without limitation."

Privacy

LTD Commodities LLC ("Company") is an Illinois limited liability company with its principal place of business located at 200 Tri State, Lincolnshire, Illinois 60069 and operates The Lakeside Collection� website located at www.lakeside.com (the "website"). This statement ("Privacy Statement") sets forth the privacy standards that the Company utilizes to collect, retain, and use personal data obtained from individuals on and through its website as defined herein.

We value our customers and are committed to protecting their privacy and informing them as to how their personal information will be used. As a general matter, we collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We recognize that we must maintain and use customer information responsibly. We have created this Privacy Policy to address our practices regarding information collected from visitors to the Site

You should also review our Terms and Conditions of use of the website, which can be found at Terms & Conditions and is applicable and binding upon you with respect to your use of the website and is incorporated herein.

Please do not visit or use this website from the European Union or European Economic Area, or anywhere else whose laws may conflict with this Privacy Statement; this website is not intended for your use if you are attempting to use from any of these countries and you do not have permission to use the website. Please note that this exclusion is solely because the laws of your country may not conform with our policies as set forth in this Privacy Statement.

1. What Is The Scope Of This Statement?

This Privacy Statement sets forth the principles under which the Company collects, uses, processes, retains, and discloses personal data and/or sensitive data in the United States from individuals, including by and through our website located at www.lakeside.com (the "website") and information you provide to us based upon information from our website (i.e., if you send us an e-mail at an e-mail address identified on the website). This statement covers information received in electronic or other formats.

2. Terms

The terms "we", "us" and "our" refer to the Company, and its officers, directors, owners, employees and agents.

The term "personal data" means any data which relates to a natural person (as opposed to a business or corporate entity) that makes you identifiable. As used herein and in connection with our business, the term personal data may include:

Names and contact information, including phone number, physical address, fax and e-mail;
Social security number or other national identification number;
Income and other financial data and nationality;
Credit history and credit scores address;
Title, position, business/company name;
Referral source data (i.e., how you ended up at the website);
Any other similar information provided to us by you or on your behalf in connection with our Services (as defined below).

The term "data controller" means the person or entity which decides the purposes for which, and the way in which, any personal data is processed.

The term "data processor" means the person or entity which processes personal data on behalf of the data controller.

The term "processing" means any operation or set of operations performed on personal data. Processing includes, but is not limited to, the collection of data, the organizing of data, the recording or saving/storage of data, the altering of data, the using of data, the disclosing or transfer of data, the deleting or destruction of data, or the making available of data.

3. What Information We Collect About You

We may collect all types of personal data about you as described in Section 2 above under the definition of "personal data".

You agree that we may collect and process all such personal data that you provide to us to enable us to provide the services (the "Services"). These Services may include:

Management of the website and all content and services therein.
The sale or potential sale and/or delivery and/or return of any goods, products or services you purchase or seek to purchase, or return or seek to return, at or through the website.
Responding to or addressing any questions or inquiries from you or otherwise regarding us, any goods or products we sell, or our website.

You also hereby consent that we may use your personal data for the following additional purposes which may be included in, or part of, the Services:

Updating our records;
Monitoring your order history, including items purchased and amount spent;
Obtaining demographical information of our customers;
In connection with any application for employment with the Company;
Internal analysis for our business management purposes;
Any statutory or regulatory purpose which requires the processing of your personal data;
Legal and regulatory compliance;
Fraud and crime prevention;
Internal or external audits; and
Any other purpose for which valid consent is obtained.

In addition to the above, we may also collect other data from you which is not personal data, such as information you provide concerning product reviews
Please do not supply the following to us:

Any other person's personal data, unless the Company explicitly asks you to do so;
Any categories of your personal data that have not been explicitly requested by the Company;
Any confidential, proprietary, secret or legally protected information which you are not explicitly requested by the Company to provide; and
Any confidential, proprietary, secret or legally protected information which are under any legal obligation to not provide to or share with the Company.

4. How We Collect Information About You

We collect information about you (including personal data) when:

You Give Us Information - You may provide us information when:
you set up an account with us;
you provide it to us by filling out forms, including in connection with any online inquiries or the purchase or return of any goods or products from the website;
you send us e-mail or submit any inquiry on or through the website, including in connection with a "contact customer service" request or inquiry;
you provide information via phone or in person;
you provide us with information in writing and send it to us other than via e-mail, phone or in person (i.e., mail, FedEx, etc.);
you provide us with documentation;
you provide us with information which may contain personal data;
you provide us with information in connection with seeking employment with the Company.
We Collect Information Automatically - We automatically collect certain types of information when you visit our Website (as explained below).
We Collect Information From Other Sources - We may also obtain information about you from outside sources. For example, we may obtain commercially available information about you from third-parties or purchase e-mail lists from third parties for advertising and marketing purposes. We may also receive information from third-parties who provide services for us through web-beacons and other technologies described in this Privacy Statement.

5. Use of Cookies

About Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies That We Use
We use cookies for the following purposes related to the services we provide for and to you and our users:

authentication - we use cookies to identify users of the website and/or the location of individuals accessing the website;
status - we use cookies to help us to determine if you are logged into our website;
personalization - we use cookies to store information about your preferences and to personalize the website for you;
security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
advertising - we use cookies to help us to display advertisements that will be relevant to you
diagnosis - we use cookies to diagnose problems with our services and servers;
analysis - we use cookies to help us to analyze the use and performance of our website and services; and
cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally and in the event you open an account with us.

Cookies Used By Our Service Providers And Vendors

Our service providers and vendors may use cookies and those cookies may be stored on your computer when you visit our website. These service providers and vendors include Google Analytics (see https://support.google.com/analytics/answer/6004245?hl=en and information therein).
In addition, our service providers and vendors may also use the following types of cookies:
- session cookies - to track the user's shopping cart from page to page on the website. This allows you to hold items in your online shopping cart while you search throughout the website for additional products or information.
- permanent cookies - to keep the user's shopping cart between session. This allows you to leave the website and then return at a later time or date and see what items you had placed in your cart, but did not ultimately purchase. This also allows us to better determine the types of products you are interested in to better serve your needs. These cookies typically expire within 365 days of the last time you visited the website.
- third party cookies - our service providers and vendors may also use all of the types of cookies listed above which are used by the Company for the same purposes.
- You should review the privacy and cookie policies of the above websites to learn more about the cookies that are used in connection with the above.
You should review the privacy and cookie policies of the above websites to learn more about the cookies that are used in connection with the above.

Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(Chrome) - https://support.google.com/chrome/answer/95647?hl=en;
(Firefox) - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences;
(Opera) - http://www.opera.com/help/tutorials/security/cookies/;;
(Internet Explorer) - https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies;
(Safari) - https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac and
(Edge) - https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy.

Blocking some or all cookies will have a negative impact upon the usability of many websites, including our website and our services.

6. Use Of Web Beacons, Clear-GIFs, Pixel Tags And JavaScript

Except as set forth herein, our use of web beacons, clear-gifs, pixel tags and JavaScript is critical to proper functionality our website, and disabling them may impact the functionality of the website and the services we provide.
We also may use "pixel tags" (also called "action pixels," "web beacons" or "clear gifs") and/or JavaScript plug-ins, placed on the website and in our emails to you.
These web beacons and plug-ins are small graphic images (typically that you cannot see) or code on a website or in an email message which are used for such things as recording webpages and advertisements clicked-on by a user, or for tracking the performance of email marketing campaigns. These devices help us analyze our users' online behavior and measure the effectiveness of our website and our marketing.
We may also work with third-party service providers that help us track, collect, and analyze this information. Third-party entities with whom we have agreements may place these devices on the website and/or in emails to use information obtained from them such as pages viewed, emails opened and items upon which you may click in emails. These third-party providers may also place cookies onto your computer. Those third-party cookies may enable us to obtain aggregate demographic information and user statistics about you and your preferences from these third-party sources as well as our information we have about you. These third-party providers may also use certain transactional data to provide analytics to us to help us better serve our customers. See above for more information on our cookies.

7. Server Logs

A web "server log" is a record of activity created by a computer that delivers certain webpages to your browser. Certain activities that you perform on our website may record information in server logs. For example, if you enter a search term into a search box located on the website, the server log may record the search term, the link you clicked on to bring you to our website and/or information about your browser, such as your IP address and the cookies set on your browser.

8. Third Party Advertisements

We may use third party service providers to serve advertisements on our behalf across the Internet and sometimes on this website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this website and other websites in order to provide advertisements on our website, other websites and other forms of media about goods and services of interest to you. This anonymous information is collected through the use of pixel tags or similar technologies which are industry standard technologies used by most major websites, and which are explained in more detail above.
You can read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website. If you would like to know your choices about not having this information used by these companies, check out Network Advertising.org.
In addition, we may from time to time contract with third party vendors to serve advertisements to our customers on our behalf across the Internet or to send our catalogs to customers whom we think may be interested in our Services. To do this, the vendors will collect anonymous information about your visits to our website and your interaction with our Services. This anonymous information is collected through the use of a cookie or pixel tag - industry standard technology used by most major websites, and which is explained in more detail above. No personally identifiable information is to be collected in this process. They may also pool the anonymous information that they collect with other sources of information not collected during your visit to our website, which may include your name and mailing address, for purposes of determining whether you might be interested in receiving a catalog.

If you do not wish for cookies or pixel tags to be placed on your computer, most commercially available web browsers permit you to prevent that from taking place. To opt-out of receiving our catalogs, you may call us at 1-866-847-4327 or direct your opt-out request including the words "THE LAKESIDE COLLECTION® - OPT OUT" in the subject line to us at Privacy@Lakeside.com.

9. How We Use Your Personal Data

We process your personal data identified in this Privacy Statement to perform the Services as defined above. The legal basis for this processing is your consent set forth herein, as well as our contractual obligations.
We process your personal data and may disclose same to our affiliate companies, our contractors and our vendors to analyze the effectiveness of our business and so we can provide better and more efficient and desirable services to our customers.
We may also process your personal data identified in this Privacy Statement where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings, alternative dispute resolution or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
We may also process your personal data identified in this Privacy Statement where necessary for the purposes of managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
We may also process your personal data identified in this Privacy Statement where such processing is necessary or advisable for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

10. Providing Your Personal Data To Others

We may disclose your personal data to our officers, directors, employees, and agents insofar as reasonably necessary for the purposes, and on the legal bases, set out in this Privacy Statement, including to provide or potentially provide Services to you or for your benefit.
We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings, ADR or in an administrative or out-of-court procedure.
We may disclose certain of your personal data to vendors and subcontractors to fulfill our Services, including to ship/deliver any goods, products or services you ordered, to address any returned or substituted items, to address any inquiring you submit, and to address any problems or concerns which may arise with you, your order, your inquiries or our Services.
We may disclose certain of your personal data to vendors and subcontractors to provide you with personalized e-mail marketing, mail catalogs, to offer credit and to provide you with other offers and information we believe you may be interested in.
We may disclose certain of your personal data to the suppliers and subcontractors pursuant to separate consent provided by you to us.
The foregoing disclosures are made insofar as reasonably necessary, and only to the extent required, for assisting us in providing our Services to you, storing data and in connection with the administration of our business.
In addition to the specific disclosures of personal data set out in this Section 9, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings, alternative dispute resolution, or in an administrative or out-of-court procedure.

11. Transfers Of Your Personal Data

By providing your personal data to the Company and using our Services (including making purchases), you are agreeing to the transfer and processing of your personal data to and in the United States in accordance with this Privacy Statement.

12. Retaining And Deleting Personal Data

It is generally not possible for us to specify in advance the periods for which your personal data will be retained. Rather, we will determine the period of retention based upon the performance of our Services, your use of the website, and any applicable industry and governmental standards.
We may also retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

13. Amendments

We may update this Privacy Statement from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this Privacy Statement.
We may notify you of significant changes to this Privacy Statement by email or through the private messaging system on our website.

14. Your Choices About Information We Collect

If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. Please note that if you do not provide us with certain personal information, the Company may be unable to provide you with its Services, or those Services may not be as good as they otherwise could be.
If you do not wish to receive emails about special offers and other promotions from us, click the unsubscribe link located in our emails, Click Here or do not click to agree to receive such e-mails on the website or when ordering from us. If you do not wish to receive other marketing materials from us and/or if you do not want us to share your personal information with other entities as stated in this Privacy Statement, please provide us with your exact name and address and advise us that you wish to opt-out for information sharing or receiving information from us or both as the case may be. Please direct your opt-out request including the words "THE LAKESIDE COLLECTION® - PRIVACY" in the subject line to the following contacts:

LTD Commodities LLC
200 Tri State, Lincolnshire
Illinois 60069
Attention: Privacy Agent, Privacy@lakeside.com

With a copy (including the words "The Lakeside Collection® - PRIVACY" in the subject line) to:
OlenderFeldman LLP
422 Morris Avenue
Summit, NJ 07901 (United States)
Attention: Michael J. Feldman, Esq.
(mfeldman@olenderfeldman.com)
Please note that de-identified and aggregate data including your personal information may still be shared, but it will not be identified or identifiable to you.

15. Privacy Of Children Who Visit The Website

We recognize the importance of children's safety and privacy. The website is not designed to attract children, and is not intended for use by any children under the age of 18. We do not request, or knowingly collect, any personally identifiable information from children under the age of 18. If you are under age 18, you do not have permission to use this website or our Services.

16. Your California Privacy Rights

We collect various types of personal information about you during the course of your relationship with us. Under California law, if you are a resident of California, additional information about your rights and privacy can be found Here

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