$5 Shipping On $55+ OR Free Shipping On $75+ Code: XSW7LF - Expires Sun. 1/26 Midnight

- Shop Our Catalogs

Customer Service (847) 444-3150 We're open 24/7! Order online or over the phone anytime, day or night.

Sign Up for FREE CATALOGS

Current customers: please note that your existing account information will not be updated when filling out this form. To change your current information, please visit My Account.

Shipping Information

Shipping Charges

Shipping charges are based on the dollar amount of your purchase. Each item in your order is assigned a prorated portion of the order's total shipping charge to ensure total charges do not exceed what was quoted. Items that require an additional delivery charge, due to their size and weight, are advertised with an AD icon and additional charges are noted. These charges will be billed at the time your item is shipped to you.

If Your Order Amount Is	Shipping Charges Are
$0 to $9.99	$5.99
$10.00 to $19.99	$7.99
$20.00 to $39.99	$9.99
$40.00 to $59.99	$11.99
$60.00 to $74.99	$13.99
$75.00 to $99.99	$16.99
$100.00 to $149.99	$19.99
$150.00 to $199.99	$23.99
$200.00 to $249.99	$27.99
$250.00 to $299.99	$30.99
$300.00 to $999.99	11%

* Please check item pages for additional delivery charges

Returns

How to Return

No-hassle Returns & Exchanges:
We hope you are pleased with the item(s) you have selected! But if you need to make a Return or Exchange, we're here to serve you...It's as easy as 1-2-3:

Call Us!
If for any reason you are not satisfied with your purchase, please contact us at 847-235-8159 and we will arrange for a convenient, prepaid UPS return label to be sent to you.
Pack It!
Fill out the attached Returns and Replacement form, and pack it with the items you'd like to return or exchange in a shipping box.
Print and Ship!
Simply print your pre-paid label, attach it to your shipping box, and drop it at the nearest UPS facility!
To ensure delivery, please don't forget to remove any old shipping labels or barcodes from your box before sending.

Additional Returns Information:
When using our prepaid UPS return label, your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time. In the unlikely event that your order arrives damaged or defective, please call us at 847-235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation!

Should you choose to make arrangements with your own shipping carrier, please note return shipping expenses are not refundable. Personalized items may not be returned unless delivered damaged or defective.

To return
Using UPS		Using US Postal Service
	Returns Department The Lakeside Collection? 2800 Lakeside Dr Bannockburn, IL 60015		Returns Department The Lakeside Collection? PO Box 94835 Palatine, IL 60094-4835

If you like your product but would care to do an even exchange for a different size, color or style we currently have in stock, your replacement order will not be charged a new outbound shipping fee.

Product Safety

Transparency in Supply Chains

Disclosure Statement Pursuant to California Transparency in Supply Chains Act of 2010

The Lakeside Collection and those in our supply chain do not employ slaves or trafficked persons, and we take steps to ensure that this expectation is met by The Lakeside Collection and our direct contractors. Lakeside includes in its contracts with suppliers a requirement that the Fair Labor Standards Act of 1938 is followed. This act specifically states that goods manufactured in whole or in part of prison labor, and/or forced labor, and/or indentured labor is prohibited. Our suppliers are subject to regular audits and are contractually obligated to agree to these terms. Failure to do so is considered a breach of contract. Additionally, we maintain internal accountability standards and procedures for employees to ensure compliance.

We're open 24/7! Order online or over the phone anytime, day or night.

Item Added to Wish List

Sign Up for FREE CATALOGS

Current customers: please note that your existing account information will not be updated when filling out this form. To change your current information, please visit My Account.

Special Offers

Item Added to Wish List

Current customers: please note that your existing account information will not be updated when filling out this form. To change your current information, please visit My Account.

Special Offers

Mobile Terms and Conditions