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Returns

Returns

How to Return

If you are not completely satisfied with all or part of your order*, simply return it to us and we will refund the purchase price or replace the item. (*Note: monogrammed and personalized items cannot be returned except when due to defect. Once placed, your order for these items cannot be returned.) Remember to keep a copy of your invoice and mailing receipt for your records. We have included our address label on the back of your packing list to attach to your box.

Instructions:

Please use the Return Form on the back of your Invoice . If you do not have your invoice, please print and complete the Lakeside Return Form.
Complete the Return Form including invoice number, quantity of items being returned and one reason code for each item being returned.
Make a copy of your invoice and mailing receipt for your file.
Pack your items and Return Form in the original shipping carton if possible.
Ship your package via UPS Ground at their nearest facility or through the US Post Office. Be sure to keep your tracking number to follow your package until it reaches our warehouse.
Use the appropriate label for the carrier of your choice. (The label may be found next to the Return Form on the back of your invoice.)

To return
Using UPS		Using US Postal Service
	Returns Department The Lakeside Collection� 2800 Lakeside Dr Bannockburn, IL 60015		Returns Department The Lakeside Collection� PO Box 94835 Palatine, IL 60094-4835

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Terms & Conditions | Privacy

Privacy

The Lakeside Collection� holds the privacy and security of our customers in the highest regard. The following data explains what kind of information is gathered on The Lakeside Collection� website and how the information is used.

The Lakeside Collection� will NOT rent, sell or trade the contents of our emailing list to any outside parties. You can be assured that your email address will be kept in strictest confidence.

Does The Lakeside Collection� offer secure online ordering?

Yes, we do. All customer and order information is securely stored behind a firewall and protected from unauthorized access. Your online session is encrypted using SSL with a certificate provided by Verisign. Therefore, none of your personal information, including credit card number, name and address, can be read as the information travels over the internet. Your credit card number is protected by our encryption methods as soon as we capture it and before it is stored in our database to protect it from potential theft. The Lakeside Collection� does not store your CVV2 credit card security code anywhere on its system.

What kind of information do you collect from me when I visit your web site?

We do not collect any personally identifiable information from those merely visiting our site. We do ask for additional information if you would like to place an order, request an order status or a free catalog, or if you need to communicate with us regarding an account issue.

What are cookies and how do you use them?

"Cookies" are files that are stored on your device's hard drive by your web browser and are used to improve your online experience. Cookies help us identify account holders and optimize their shopping experience by allowing functions such as online shopping carts. Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as good of an experience as one that is specifically tailored to your needs by utilizing the cookie.

We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Does The Lakeside Collection� share information it collects from me with outside parties?

The information you provided on the website is used to fulfill a product order, a catalog request or research a customer inquiry. The information that you provide is stored in-house separate from the Internet. We do occasionally share name and address information with other catalog companies that offer similar products. We will not share any personal financial information. If you are on our catalog mailing list, or order from one of our catalogs, and would prefer not to have your name shared with other catalog companies, please email at MarketingDepartment@lakeside.com and ask that your name not be shared. From time to time, we may modify or amend this privacy and security policy in order to comply with new laws or regulations or to reflect future changes in our business practices. All such modifications and amendments to the privacy and security policy shall be posted here in the Customer Service section of www.lakeside.com. The current policy has been in effect since April 2015.

What do you do with my email address?

The Lakeside Collection� collects your email address as part of your registration with us. We use this address to communicate with you about your account. We do not sell your email address to others.

How else do you use information about me?

Once you make a purchase from us, you become a part of our customer file. As a valued Lakeside Collection� customer, you will be put on our mailing list to receive catalogs from us in the future.

How do I remove my name from The Lakeside Collection� mailing list?

If, at any time, you wish to be removed from our mailing list please contact us by email with your name and address or click on the 'Contact Us' option.

If Your Order Amount Is	Shipping Charges Are
up to $14.99	$5.99
$15.00 to $24.99	$7.99
$25.00 to $49.99	$9.99
$50.00 to $59.99	$11.99
$60.00 to $74.99	$13.99
$75.00 to $99.99	$16.99
$100.00 to $149.99	$19.99
$150.00 to $199.99	$23.99
$200.00 to $249.99	$27.99
$250.00 to $299.99	$30.99
over $300.00	11%