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Customer Service (847) 444-3150 We're open 24/7! Order online or over the phone anytime, day or night.

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Current customers: please note that your existing account information will not be updated when filling out this form. To change your current information, please visit My Account.

Shipping Information

Shipping Charges

Shipping charges are based on the dollar amount of your purchase. Each item in your order is assigned a prorated portion of the order's total shipping charge to ensure total charges do not exceed what was quoted. Items that require an additional delivery charge, due to their size and weight, are advertised with an AD icon and additional charges are noted. These charges will be billed at the time your item is shipped to you.

If Your Order Amount Is	Shipping Charges Are
$0 to $9.99	$5.99
$10.00 to $19.99	$7.99
$20.00 to $39.99	$9.99
$40.00 to $59.99	$11.99
$60.00 to $74.99	$13.99
$75.00 to $99.99	$16.99
$100.00 to $149.99	$19.99
$150.00 to $199.99	$23.99
$200.00 to $249.99	$27.99
$250.00 to $299.99	$30.99
$300.00 to $999.99	11%

* Please check item pages for additional delivery charges

Returns

How to Return

No-hassle Returns & Exchanges:
We hope you are pleased with the item(s) you have selected! But if you need to make a Return or Exchange, we're here to serve you...It's as easy as 1-2-3:

Call Us!
If for any reason you are not satisfied with your purchase, please contact us at 847-235-8159 and we will arrange for a convenient, prepaid UPS return label to be sent to you.
Pack It!
Fill out the attached Returns and Replacement form, and pack it with the items you'd like to return or exchange in a shipping box.
Print and Ship!
Simply print your pre-paid label, attach it to your shipping box, and drop it at the nearest UPS facility!
To ensure delivery, please don't forget to remove any old shipping labels or barcodes from your box before sending.

Additional Returns Information:
When using our prepaid UPS return label, your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time. In the unlikely event that your order arrives damaged or defective, please call us at 847-235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation!

Should you choose to make arrangements with your own shipping carrier, please note return shipping expenses are not refundable. Personalized items may not be returned unless delivered damaged or defective.

To return
Using UPS		Using US Postal Service
	Returns Department The Lakeside Collection? 2800 Lakeside Dr Bannockburn, IL 60015		Returns Department The Lakeside Collection? PO Box 94835 Palatine, IL 60094-4835

If you like your product but would care to do an even exchange for a different size, color or style we currently have in stock, your replacement order will not be charged a new outbound shipping fee.

Product Safety

Transparency in Supply Chains

Disclosure Statement Pursuant to California Transparency in Supply Chains Act of 2010

The Lakeside Collection and those in our supply chain do not employ slaves or trafficked persons, and we take steps to ensure that this expectation is met by The Lakeside Collection and our direct contractors. Lakeside includes in its contracts with suppliers a requirement that the Fair Labor Standards Act of 1938 is followed. This act specifically states that goods manufactured in whole or in part of prison labor, and/or forced labor, and/or indentured labor is prohibited. Our suppliers are subject to regular audits and are contractually obligated to agree to these terms. Failure to do so is considered a breach of contract. Additionally, we maintain internal accountability standards and procedures for employees to ensure compliance.

We're open 24/7! Order online or over the phone anytime, day or night.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING THIS SITE. BY ACCESSING THIS SITE YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.

USE OF SITE: This site is operated by The Lakeside Collection® ("Lakeside") from its offices within the State of Illinois, United States of America. Lakeside makes no warranty or representation that materials in this site are appropriate or available for use outside the United States. Persons who access this site from locations outside the United States are solely and individually responsible for compliance with all local laws which may be applicable.

COPYRIGHT: All of the text, graphics, design and other content of this website Copyright 2000-2015 The Lakeside Collection® All rights reserved. You may electronically copy or print in hard copy portions of this site for the sole purpose of shopping or placing an order with Lakeside. Any other use, reproduction, modification, distribution or republication of the materials on this site is prohibited.

TRADEMARKS: Lakeside is a service mark of The Lakeside Collection® All other trademarks, product names and company names and logos are the property of their respective owners.

DISCLAIMERS: This site and its contents are provided on an "as is" basis without any representations or warranties of any kind. Lakeside expressly disclaims all such warranties, including without limitation warranties of merchantability or fitness for a particular purpose. Although Lakeside has made reasonable efforts to provide information accurate as of its publication date, Lakeside does not warrant that the information accessible via this site is accurate, complete or current. Price and availability information are subject to change without notice. Lakeside and its officers, directors, employees and other representatives shall not be liable for any claims or damages arising out of use of this site, whether direct, indirect or consequential in nature.

Privacy

The Lakeside Collection® holds the privacy and security of our customers in the highest regard. The following data explains what kind of information is gathered on The Lakeside Collection® website and how the information is used.

The Lakeside Collection® will NOT rent, sell or trade the contents of our emailing list to any outside parties. You can be assured that your email address will be kept in strictest confidence.

Does The Lakeside Collection® offer secure online ordering?

Yes, we do. All customer and order information is securely stored behind a firewall and protected from unauthorized access. Your online session is encrypted using SSL with a certificate provided by Verisign. Therefore, none of your personal information, including credit card number, name and address, can be read as the information travels over the internet. Your credit card number is protected by our encryption methods as soon as we capture it and before it is stored in our database to protect it from potential theft. The Lakeside Collection® does not store your CVV2 credit card security code anywhere on its system.

What kind of information do you collect from me when I visit your web site?

We do not collect any personally identifiable information from those merely visiting our site. We do ask for additional information if you would like to place an order, request an order status or a free catalog, or if you need to communicate with us regarding an account issue.

What are cookies and how do you use them?

"Cookies" are files that are stored on your device's hard drive by your web browser and are used to improve your online experience. Cookies help us identify account holders and optimize their shopping experience by allowing functions such as online shopping carts. Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as good of an experience as one that is specifically tailored to your needs by utilizing the cookie.

We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Does The Lakeside Collection® share information it collects from me with outside parties?

The information you provided on the website is used to fulfill a product order, a catalog request or research a customer inquiry. The information that you provide is stored in-house separate from the Internet. We do occasionally share name and address information with other catalog companies that offer similar products. We will not share any personal financial information. If you are on our catalog mailing list, or order from one of our catalogs, and would prefer not to have your name shared with other catalog companies, please email at MarketingDepartment@lakeside.com and ask that your name not be shared. From time to time, we may modify or amend this privacy and security policy in order to comply with new laws or regulations or to reflect future changes in our business practices. All such modifications and amendments to the privacy and security policy shall be posted here in the Customer Service section of www.lakeside.com. The current policy has been in effect since April 2015.

What do you do with my email address?

The Lakeside Collection® collects your email address as part of your registration with us. We use this address to communicate with you about your account. We do not sell your email address to others.

How else do you use information about me?

Once you make a purchase from us, you become a part of our customer file. As a valued Lakeside Collection® customer, you will be put on our mailing list to receive catalogs from us in the future.

How do I remove my name from The Lakeside Collection® mailing list?

If, at any time, you wish to be removed from our mailing list please contact us by email with your name and address or click on the 'Contact Us' option.

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Current customers: please note that your existing account information will not be updated when filling out this form. To change your current information, please visit My Account.

Special Offers

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Current customers: please note that your existing account information will not be updated when filling out this form. To change your current information, please visit My Account.

Special Offers

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