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How to Return

No-hassle Returns & Exchanges:
We hope you are pleased with the item(s) you have selected! But if you need to make a Return or Exchange, we're here to serve you…It's as easy as 1-2-3:

  1. Call Us!
    If for any reason you are not satisfied with your purchase, please contact us at 847-235-8159 and we will arrange for a convenient, prepaid UPS return label to be sent to you.
  2. Pack It!
    Fill out the attached Returns and Replacement form, and pack it with the items you'd like to return or exchange in a shipping box.
  3. Print and Ship!
    Simply print your pre-paid label, attach it to your shipping box, and drop it at the nearest UPS facility!
    To ensure delivery, please don't forget to remove any old shipping labels or barcodes from your box before sending.

Additional Returns Information:
When using our prepaid UPS return label, your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time. In the unlikely event that your order arrives damaged or defective, please call us at 847-235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation!

Should you choose to make arrangements with your own shipping carrier, please note return shipping expenses are not refundable. Personalized items may not be returned unless delivered damaged or defective.

To return
Using UPS Using US Postal Service
UPS Returns Department
The Lakeside CollectionŽ
2800 Lakeside Dr
Bannockburn, IL 60015
USPS Returns Department
The Lakeside CollectionŽ
PO Box 94835
Palatine, IL 60094-4835

If you like your product but would care to do an even exchange for a different size, color or style we currently have in stock, your replacement order will not be charged a new outbound shipping fee.

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