ACCOUNT
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Customer Service

Welcome to The Lakeside Collection. We are committed to providing unique products at tremendous values for our customers. By clicking through the menu you will find detailed information on our policies, guarantee and answers to many of the questions you may have. Our goal is to help make your shopping experience with Lakeside a pleasant one.

Frequently Asked Questions

What Is Lakeside Perks?

Lakeside Perks is our subscription-based loyalty program. You may have seen an offer to enroll when you received your order confirmation or spoke to one of our customer service agents. Our members enjoy: 10% back on purchases from the Lakeside catalog and 5% back on purchases at additional retailers and select shipping rewards. The monthly charge for this subscription is $16.95. Limitations Apply.

How do I cancel Lakeside Perks?

If you are already enrolled as a Perks member and have questions or want to cancel your membership, please log in through the Perks icon in our website header to access your membership and cancellation details.

How do I open an account with Lakeside?

You can easily create an account online using your valid email address as your User ID and creating a password.

How do I request a catalog?

We are very excited to offer our new digital catalog! Not only are we helping contribute to less paper waste, we are also helping getting YOU access to our best selling new items IMMEDIATELY. Our new digital books simulate the same experience you get in a paper book, where you can see multiple items laid out at once, and flip pages just like you would see in paper! Plus you can just click on the item you love and add it to your cart and get the items you love quicker! If you really still enjoy flipping through a paper book, you are in luck, because after you place your first order with us, you will be eligible to begin getting our mailed paper catalogs.

What forms of payment are accepted to place an order?

The Lakeside Collection, a division of ASC Brands LLC and LTD Commodities, accepts Visa, MasterCard, American Express and Discover credit cards as well as PAYPAL.
If you prefer to pay by Check or Money Order, please make it out to LTD Commodities and mail your order with payment to the address below.
The Lakeside Collection
200 Tri State International, Suite 100
Lincolnshire, IL 60069

What will my shipping costs be?

The more you buy, the more you SAVE! Shipping charges are based on the dollar amount of your purchase: we'll maximize shipping and pass the savings on to you, but there's just one shipping cost per order, no matter how many boxes we ship. Additional delivery charges for oversized items are indicated on the product page. Estimated sales tax and shipping will be calculated during the checkout process, and these charges will be billed at the time your item is shipped to you.

If Your Order Amount Is Shipping Charges Are
Up to $24.99 $10.99
$25.00 to $49.99 $13.99
$50.00 to $74.99 $15.99
$75.00 and up $17.99
When is the last day to order for holiday shipping?

To ensure delivery by Christmas Eve, please find your region on the map below. Order by the date listed on the accompanying table to have your gifts under the tree right on time.

Can I send the order as a gift?

Yes, an order can be sent to a gift address. During the checkout process, you will have the option to enter a personalized gift message (up to 110 characters). The message will be printed on the packing list included with each shipment of the order, and the product prices will not be shown.

How do I check the status of my order?

You may check on the status of your current and previous orders on our Your Account page. You may also check on the status of your order by calling (847) 444-3150, Monday- Friday 7:00 am until 11:00pm CST as well as Sat and Sun 8:00 am until 5:00 pm.

What is your return policy?

In the unlikely event that In the unlikely event that you are not completely satisfied with any portion of your order, simply contact us at (847) 235–8159 and we will arrange for a convenient prepaid return label to be sent to you. Monogrammed and personalized items cannot be returned except when due to defect. Shipping charges are not refundable. You can request a prepaid return label from us if your return or exchange request is made within 30 days from delivery of your order. The cost of using our prepaid return shipping label ($7.99) will be deducted from your refund. We will not deduct the cost of our return shipping label when you are requesting a replacement or exchange. Items returned due to defect or delivered damaged will not be subject to the return shipping label fee. We do not provide refunds for return shipping when you use your own shipping provider. Your satisfaction is always our priority. If at any time after 30 days you elect to return an item, you may do so using your own non-refundable shipping carrier and be refunded for the cost of the item or have it replaced if we still have the item in stock.

How do I update My Account information?

Once you have logged into Your Account, you have the option to update and change your Sign-in & Subscriptions, Address Book, Stored Payment Methods and Business Account Information.

What do you with my email address?

The Lakeside Collection collects your email address as part of your registration with us. We use this address to communicate with you about your account. We do not sell your email address to others.

What kind of information do you collect from me when I visit your web site?

We do not collect any personally identifiable information from those merely visiting our site. We do ask for additional information if you would like to place an order, request an order status or a free catalog, or if you need to communicate with us regarding an account issue.

All FAQs

Lakeside Perks

What Is Lakeside Perks?

Lakeside Perks is our subscription-based loyalty program. You may have seen an offer to enroll when you received your order confirmation or spoke to one of our customer service agents. Our members enjoy: 10% back on purchases from the Lakeside catalog and 5% back on purchases at additional retailers and select shipping rewards. The monthly charge for this subscription is $16.95. Limitations Apply.

How do I cancel Lakeside Perks?

If you are already enrolled as a Perks member and have questions or want to cancel your membership, please log in through the Perks icon in our website header to access your membership and cancellation details.

Address Change

How do I change the address listed for the account?

You can change your address by clicking on the Your Account page and selecting "Address Book." You can also update your address on your account when you place your next order. Please note that these changes must be made prior to submitting your order. Unfortunately, we cannot change "ship to" addresses on orders already placed or in process. If you are having difficulty completing your address change online, please call one of our account support specialists at (847) 444-3150 from 7:00 am to 11:00 pm CST M-F, or Saturday and Sunday 8:00 am to 5:00 pm CST.

How can I change my Address Online?

You can update your account information at any time by logging into Your Account. In Your Account you can make changes to your address and personal contact information, as well as manage your gift addresses and email preferences. You can also update your address during the checkout process on your next order. Please note that changes to your shipping address must be made prior to submitting your order. If you need assistance please contact us at (847) 444-3150 from 6:00 am to Midnight CST, and one of our friendly customer service associates will assist you

How do I update My Account information?

Once you have logged into Your Account, you have the option to update and change your Sign-in & Subscriptions, Address Book, Stored Payment Methods and Business Account Information.

Payment

What forms of payment are accepted to place an order?

The Lakeside Collection accepts Visa, MasterCard, American Express and Discover credit cards as well as PAYPAL.
If you prefer to pay by Check or Money Order, please mail your order with payment to the address below.
The Lakeside Collection
Payment Center
PO Box 1306
Northbrook, IL 60065

Do I owe sales tax on my purchase

The Lakeside Collection collects sales tax for all states that require sales tax be collected on purchases. Go to https://www.avalara.com/taxrates/en/state-rates.html to check the requirements and rate for your state. While sales tax will be automatically applied during online or phone checkout, if ordering by mail, please include the appropriate sales tax with your payment. Your purchase is subject to sales/use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or other remote means. You are still responsible for tax on your purchase. Most states require purchasers to file a use tax return to report any purchase that was not taxed and pay tax on the purchase.

How do I pay a statement received in the mail?

We accept mailed payments in the form of check or money order. Be sure to include the payment copy of your invoice or statement with your payment, indicating the amount paid per invoice, and write your account number on your check or money order and mail to:
The Lakeside Collection
Payment Center
P.O. Box 1306
Northbrook, IL 60065
** Please note - If you pay by automated ACH payment or mail your payment to our previous payment administrator in Monroe WI, your payment may be delayed in being received by us. Please check any automated bank payments to assure that payments intended for orders placed after 6.12.23 are directed to our Illinois address.
Please be advised that returned payments are subject to a $30 fee.

When do you charge my credit card?

Your credit card will not be charged until your merchandise has been shipped. However, at the time you place and pay for your order, we pre-authorize for the amount of all in-stock merchandise, plus applicable shipping fees, with your credit or debit card issuer. This may have an effect on your account balance. For more information about credit card authorizations and charges, please contact your credit card issuer at the customer service phone number on the back of your card.

What is my Credit Card Security Code or CVV?

The Credit Card Security Code (or CVV) is: A three-digit security code that is printed on the back of VISA, MasterCard or Discover credit cards in reverse italics in the card's signature panel. A four-digit security code that is printed on the front of American Express cards above the credit card number. The code is used to verify that the card is in the user's possession.

Why was my credit card declined?

The bank that issued your credit card was unable to authorize the charge. Please contact your bank directly for specific information.

If you refund my credit card, how long does it take for the credit to appear on my account?

Please allow one billing cycle for the credit to appear on your account.

Catalogs

How do I request a catalog?

We are very excited to offer our new digital catalog! Not only are we helping contribute to less paper waste, we are also helping getting YOU access to our best selling new items IMMEDIATELY. Our new digital books simulate the same experience you get in a paper book, where you can see multiple items laid out at once, and flip pages just like you would see in paper! Plus you can just click on the item you love and add it to your cart and get the items you love quicker! If you really still enjoy flipping through a paper book, you are in luck, because after you place your first order with us, you will be eligible to begin getting our mailed paper catalogs.

Why don’t I receive your catalog anymore?

We have been trying to go green for some time. If we notice you haven't ordered in a while, we may stop sending you printed catalogs because we think you might not be interested in shopping with us any longer. If this is our oversight we apologize. Just place an order online or by phone by browsing our website or digital catalogs and we will be sure to send you our next printed edition again.

I haven’t received my catalog what do I do?

No worries, you can shop all the great values in any of our catalogs online - plus hundreds of other values not found in our printed catalogs. However, if you still want to make sure your book is on its way, please call us at (847) 444-3150 and our friendly customer care agents will be happy to help you.

When does a catalog expire?

Our catalogs do not expire until the products offered sell out. All of our available products are on our website today, and if an item you wish to order is not currently online, we have thousands of different items that may interest you. From time to time, popular items that have sold out may be offered again in the future.

Express Checkout

What is a Express Checkout?

Express Checkout is a fast, easy and secure way for customers to complete their purchases from The Lakeside Collection. By saving a default shipping address and credit card to Your Account, the checkout experience becomes just a couple of clicks each time you shop!

Who can use Express Checkout?

Anyone can use Express Checkout by meeting the following criteria:
A Lakeside account; If you don't have one, you can create one here
a saved credit card in Your Account
a saved default shipping address in Your Account
enabling express checkout in Your Account

How do I activate Express Checkout?

Sign in to Your Account
Open the Express Checkout drop down
Verify that your account has a saved shipping address and credit card
Click Enable Express Checkout and it will be activated on future purchases.

How do I save my credit card and shipping information for Express Checkout?

While placing an order:
When placing a first time order, the shipping address used will automatically become the default shipping address for the account.
You can save the credit card used on any purchase by clicking "Save this card to my profile" under Step 2: Payment Method during the checkout process.
In Your Account:
Credit Card: Sign in to Your Account and choose Add New Credit Card under Saved Credit Card(s) Section.
Shipping Address: Sign in to Your Account and Add Address under Address Book.

How do I change my credit card information for Express Checkout?

Sign in to Your Account and choose the card being changed under "Saved Credit Card(s)". Add the new credit card information and check the box "Make this my default payment method".

How do I de-activate Express Checkout?

Sign in to Your Account. Open the Express Checkout drop down and click Disable Express Checkout and it will be deactivated on future purchases.

Ordering

How do I open an account with Lakeside?

You can easily create an account online using your valid email address as your User ID and creating a password.

Can I order items not pictured on the web site?

While all of our current products are available on our website, you may use the Quick Order Form to order items you're not able to find on the web. If they are still in stock they will be shipped to you. If they are no longer available, our messaging will tell you the item is "no longer available" or "out of stock".

Can I send an order as a gift?

Yes, an order can be sent to a gift address. During the checkout process, you have the option to enter a personalized gift message (up to 110 characters). The message will be printed on the packing list included with each shipment of the order, and the product prices will not be shown.

How Do I Cancel An Order?

Orders that have advanced to the fulfillment process cannot have items added, removed or be cancelled.

Privacy Policy

What kind of information do you collect from me when I visit your web site?

We do not collect any personally identifiable information from those merely visiting our site. We do ask for additional information if you would like to place an order, request an order status or a free catalog, or if you need to communicate with us regarding an account issue.

Does Lakeside share information it collects from me with outside parties?

The information you provided on the website is used to fulfill a product order, a catalog request or research a customer inquiry. The information that you provide is stored in-house separate from the Internet. We do occasionally share name and address information with other catalog companies that offer similar products. We will not share any personal financial information. If you are on our catalog mailing list, or order from one of our catalogs, and would prefer not to have your name shared with other catalog companies, please email at MarketingDepartment@Lakeside.com and ask that your name not be shared. From time to time, we may modify or amend this privacy and security policy in order to comply with new laws or regulations or to reflect future changes in our business practices. All such modifications and amendments to the privacy and security policy shall be posted here in the Customer Service section of www.Lakeside.com. The current policy has been in effect since April 2015.

What do you do with my email address?

The Lakeside Collection collects your email address as part of your registration with us. We use this address to communicate with you about your account. We do not sell your email address to others.

How do you use information about my company?

Once you provide your company information and make a purchase from us, your company becomes a part of our customer file. As a valued The Lakeside Collection customer, we will add you to our mailing list to receive future catalogs and offers.

How do I remove my company name from the Lakeside mailing lists?

If, at any time, you wish to be removed from our mailing list, you can reach us by calling us at (847) 444-3150 from 7:00 am to 11:00 pm CST M-F, or Saturday and Sunday 8:00am to 5:00 pm CST, and one of our friendly customer service associates will assist you.

Product

Can you tell me whether or not an item is in stock?

The status of all of our items are available when you order through our website and on our Quick Order Form. The stock status will be shown next to the item number of each product. And while most of our items are in stock, in cases where products have extremely high demand, we may be awaiting additional stock to fulfill customer orders. In these cases, we strive to provide an accurate date range within which we expect to receive our stock from our manufacturer. By placing your order now, we'll put you on our priority list to receive your selection shortly after stock arrives to our warehouse. Be assured that your credit card will not be charged until we ship your item. If you are unable to find a specific item you are looking for, and also don't find a suitable replacement, please call our contact center at: (847) 444-3150 from 6:00 am to Midnight CST, and one of our friendly customer service associates will assist you.

The product I'd like to purchase says you have Limited Quantities Available. What does this mean?

While items with the "Limited Quantities" message are likely in stock, some items are in such high demand that our inventory may be exhausted faster than our product availability information can be updated. Therefore, it's recommended you place your order quickly while our supplies last to ensure receipt of your selection.

Are your products tested for safety?

We strive to thoroughly test our products, both imported and domestic, for both safety and quality. It is our goal to exceed industry standards.

How can I tell if a product is age appropriate for my child?

We typically advertise the recommended age range for our toys on our print and online product ads, and The Lakeside Collection complies with all state and federal regulations for safety standards. Many of our product pages contain safety warnings for young children. Please refer to these warnings when purchasing a toy or product for your child.

How do I submit a Product Review?

To write and submit a product review on products you have already received, follow these simple steps:
Find the product you want to review on lakeside.com.
From the product page, click "write a review".
Complete the required fields, making sure that your responses are specific to the product itself, and free of profanity or offensive language, personally identifiable information (such as full names or phone numbers), references to competitors, or comments about service.
When finished, click "post review."
You will receive an email within 2 business days indicating when your review will be posted to our site, or if additional information or modifications might be needed.

What are the guidelines for writing a Product Review?

When writing a review, other customers will find it most helpful if you stay focused on the specific reasons you like or dislike the product you've purchased. Make sure you keep it easy-to-read and concise, preferably 75-300 words (there is a 50 character minimum). In addition, your review will not be published if it contains profanity or other offensive language, mentions competitors or the specific price you paid for the product, or personally identifiable information (such as your full name, phone number, etc.) Your feedback is important to us, and writing a product review is a great way to let us know what products you like or dislike, and why. However, to provide feedback regarding service, shipping, or other non-product information, please Contact Us rather than submitting them through product ratings and reviews.

Can my review be blocked or removed?

Yes, while The Lakeside Collection does value both positive and negative customer feedback regarding our products and services, and is committed to posting product reviews in order to help our customers make educated buying decisions, we do reserve the right block or remove a product review for any reason. To help ensure we are able to post your review, please make your review does not include any of the following:
Profanity, obscenities, inappropriate comments or other language that might be deemed offensive.
Comments regarding our competitors or competitive products, offers, or websites.
Any form of "spam", including political campaigning, commercial solicitation, chain letters, mass mailings, etc.
Time-sensitive material, such as current product price, sales or promotional offers, product availability, etc.
Full names, phone numbers, email addresses, physical addresses, URLs or other forms of personally identifiable information.
Solicitations for additional reviews.
More than 1 review per item.

My product has a Proposition 65 warning. What does this mean?

The Lakeside Collection takes product safety seriously, and we are committed to ensuring our products are safe for their intended use and comply with applicable laws and regulations. We understand your concerns, and you can be assured that our products go through rigorous safety testing that meets or exceeds all national safety standards. Proposition 65, also known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was an initiative approved by California voters that addressed growing concerns about exposure to certain chemicals. The Lakeside Collection complies with California state regulations, and works closely with our vendors to ensure product materials are safe for use. If a product contains any of the over 900 chemicals covered in Proposition 65, or if a vendor does not provide Proposition 65 test results, we issue warnings in our catalogs, on our website, and on product packaging for those products so we may continue to serve our California customers. If you would like more information regarding Proposition 65 please visit: https://www.p65warnings.ca.gov/

Returns

What is your return policy?

In the unlikely event that In the unlikely event that you are not completely satisfied with any portion of your order, simply contact us at (847) 235–8159 and we will arrange for a convenient prepaid return label to be sent to you. Monogrammed and personalized items cannot be returned except when due to defect. Shipping charges are not refundable. You can request a prepaid return label from us if your return or exchange request is made within 30 days from delivery of your order. The cost of using our prepaid return shipping label ($7.99) will be deducted from your refund. We will not deduct the cost of our return shipping label when you are requesting a replacement or exchange. Items returned due to defect or delivered damaged will not be subject to the return shipping label fee. We do not provide refunds for return shipping when you use your own shipping provider. Your satisfaction is always our priority. If at any time after 30 days you elect to return an item, you may do so using your own non-refundable shipping carrier and be refunded for the cost of the item or have it replaced if we still have the item in stock.

How do I return an item?

Return Policy
No-hassle Returns & Exchanges: We hope you are pleased with the item(s) you have selected! But if you need to make a Return or Exchange, we're here to serve you? It's as easy as 1-2-3:
Call Us!
If for any reason you are not satisfied with your purchase, please contact us at (847) 235-8159 and we will arrange for a convenient, prepaid FedEx return label to be sent to you.
Pack It!
Fill out the Returns and Replacement form, and pack it with the items you'd like to return or exchange in a shipping box.
Print and Ship!
Simply print your pre-paid label, attach it to your shipping box, and drop it at the nearest FedEx facility! To ensure delivery, please don't forget to remove any old shipping labels or barcodes from your box before sending.
Additional Returns Information:
When using our prepaid FedEx return label, your return may be subject to a $7.99 per package fee for the pre-paid return label. This amount will be deducted from your return refund or credit, and will be reflected on your original method of payment. Your satisfaction is our concern and items you are not happy with may be returned at any time. In the unlikely event that your order arrives damaged or defective, please call us at (847) 235-8159 within 30 days of delivery, and our Customer Service team will work with you to immediately correct this situation! Should you choose to make arrangements with your own shipping carrier, please use the return shipping address below. Please note return shipping expenses are not refundable. Personalized items may not be returned unless delivered damaged or defective.
Returns Department
The Lakeside Collection
1000 Bilter Rd Aurora
IL 60502-4766
If you like your product but would care to do an even exchange for a different size, color or style we currently have in stock, your replacement order will not be charged a new outbound shipping fee.

For gift orders, can the person to whom I am shipping return an item?

Yes, a copy of the packing list will need to be included with the items being returned. A credit to your original form of payment will be made after we receive the return. If the gift recipient elects to receive an exchange or replacement, you will not see a financial adjustment to your method of payment.

Security

Does Lakeside offer secure online ordering?

Yes, we do. All customer and order information is securely stored behind a firewall and protected from unauthorized access. Your online session is encrypted using SSL with a certificate provided by Verisign. Therefore, none of your personal information, including credit card number, name and address, can be read as the information travels over the internet. Your credit card number is protected by our encryption methods as soon as we capture it and before it is stored in our database to protect it from potential theft. The Lakeside Collection does not store your CVV2 credit card security code anywhere on its system.

What are cookies and how do you use them?

"Cookies" are files that are stored on your device's hard drive by your web browser and are used to improve your online experience. Cookies help us identify account holders and optimize their shopping experience by allowing functions such as online shopping carts. Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as good of an experience as one that is specifically tailored to your needs by utilizing the cookie. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here. We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

How can I change my Password or Username?

If you know your existing password, you may reset it by logging in to Your Account and going to the Account Details section. If you don't remember your existing password, use the Forgot Password form found on the sign-in page.

What happens if I don't log out of Lakeside.com?

A customer has the option to enable "remember me" when signing in. If this is enabled the customer will be logged in next time they return to the site. If not enabled, the customer will be logged out when they close the browser (however the cart will remain intact). The customer can log out at any time by clicking logout on the Your Account page.

What steps can I take to ensure the security of my account information?

Don't share your User ID or Password. We will never request your user ID or password via email or phone.
Change your password periodically
Log out of lakeside.com before visiting another site
Close your web browser after each Internet session
Be informed about fraudulent internet and phone practices:
Phishing is a technique of fraudulently obtaining private information. Typically, the phisher sends an e-mail that appears to come from a legitimate business requesting verification of information and warning of some consequence if it is not provided. The email usually contains a link to a fraudulent web page that seems legitimate or has a form requesting everything from a home address to an ATM card's PIN.
Pretexting is a practice in which someone assumes the guise of another person in order to establish trust and extract private information, typically over the phone or through online communication. The scammer not only pretends to be someone they're not, but also creates a credible "pretext" for why such information is needed.
Forward suspicious emails to security@lakeside.com. Contact our Customer Service Department to report suspicious phone inquiries.

Shipping

When will my order ship?

In-stock merchandise typically leaves our warehouse within 3 to 5 business days from the time we process your completed order. Our shipping partners are experiencing volumes that are taxing to their nationwide logistic networks causing extended delays outside of our control. Please reference your tracking number for more information about your order.

How will the merchandise be shipped to me?

Our distribution center determines the best parcel carrier for your package's delivery. The parcel carrier is based on the location, size and number of packages going to a specific area and could be delivered by Fed Ex, U.S. Postal Service, etc. Customer requests for express shipping cannot be met by our company at this time.

What will my shipping costs be?

The more you buy, the more you SAVE! Shipping charges are based on the dollar amount of your purchase: we'll maximize shipping and pass the savings on to you, but there's just one shipping cost per order, no matter how many boxes we ship. Additional delivery charges for oversized items are indicated on the product page. Estimated sales tax and shipping will be calculated during the checkout process, and these charges will be billed at the time your item is shipped to you.

If Your Order Amount Is Shipping Charges Are
Up to $24.99 $10.99
$25.00 to $49.99 $13.99
$50.00 to $74.99 $15.99
$75.00 and up $17.99
Will shipping charges be applied to the total order or to each carton?

There's just one shipping cost per order, no matter how many boxes we ship. To ensure total shipping charges are billed exactly as quoted on our shipping chart, each item in your order is assigned a prorated portion of the order's total shipping charge, which is billed at the time that item is shipped. Additional delivery charges for oversized items, as indicated on product ads, will also be billed at the time of shipment.

How are shipping charges calculated?

The more you buy, the more you SAVE! Shipping charges are based on the dollar amount of your purchase: we'll maximize shipping and pass the savings on to you, but there's just one shipping cost per order, no matter how many boxes we ship. Additional delivery charges for oversized items are indicated on the product page. Estimated sales tax and shipping will be calculated during the checkout process, and these charges will be billed at the time your item is shipped to you.

If Your Order Amount Is Shipping Charges Are
Up to $24.99 $10.99
$25.00 to $49.99 $13.99
$50.00 to $74.99 $15.99
$75.00 and up $17.99
Can I request a specific shipper?

Our parcel distribution center determines the best parcel carrier for your package's delivery and cannot accommodate special requests. The parcel carrier is based on the location, size and number of packages going to a specific area and can be delivered by the U.S. Postal Service, FedEx, etc.

Can you ship my package(s) on the dates I request?

No, that option is not available at this time.

Where can orders be shipped?

Orders can only be shipped to the contiguous 48 states and APO/FPO destinations. If you live in Alaska, Hawaii, Puerto Rico or another part of the world, we are unable to ship to you at this time. *APO/FPO restrictions apply on a few pieces of merchandise.The Lakeside Collection will contact you if we are unable to deliver a portion of your order to the APO/FPO address you supply.

Sometimes I receive my order in multiple shipments. Why is this?

It is our policy to do all we can to pack your order in a single shipment. Our ability to ship an order all together depends upon the availability, size, weight, and compatibility of the items ordered. If an item is out-of-stock, it will be sent when it becomes available. You will not incur any additional charges if your items ship in separate boxes.

Can I send the order as a gift?

Yes, an order can be sent to a gift address. During the checkout process, you will have the option to enter a personalized gift message (up to 110 characters). The message will be printed on the packing list included with each shipment of the order, and the product prices will not be shown.

Why is this item not permitted to ship to a particular state?

Orders can only be shipped to the contiguous 48 states and APO/FPO destinations. If you live in Alaska, Hawaii, Puerto Rico or another part of the world, we are unable to ship to you at this time.

How do I check the status of my order?

You may check on the status of your current and previous orders on Your Account page. You may also check on the status of your order by calling (847) 444-3150, Monday- Friday 6:00 am until Midnight CT.

Website Features & Functionality

How do I use my Address Book?

The Address Book is a great way to store your most frequently used addresses. It stores up to 10 shipping/gift addresses and up to 10 billing addresses. To locate your Address Book to add or change addresses, Log in to Your Account and click on the Address Book link. You may also edit or add addresses to your address book during checkout.

How can I change my Address Online?

You can update Your Account information at any time by logging into Your Account. In Your Account you can make changes to your address and personal contact information, as well as manage your gift addresses and email preferences. You can also update your address during the checkout process on your next order. Please note that changes to your shipping address must be made prior to submitting your order. If you need assistance please contact us at (847) 444-3150 from 7:00 am to 11:00 pm CST M-F, or Saturday and Sunday 8:00 am to 5:00 pm CST, and one of our friendly customer service associates will assist you.

Why is my shopping cart empty? Why can't I add items to my Shopping Cart?

Our web site uses cookies to keep track of which items you have placed in your shopping cart. It is possible that you have your browser set to refuse cookies. If this is the case, the shopping cart feature will not function correctly. Please be sure your browser has been set to accept cookies.

What are cookies?

Cookies are small bits of information that are sent from the Web server and kept on your browser. They are used by the Web server so it can remember who you are as you browse from page to page of our web site. The content of the cookie we send to your PC is simply a single number that helps us remember your order information and the contents of your shopping bag.

What is Javascript?

JavaScript is a language that adds interactivity to web sites. It has the ability to work with the HTML code to enhance interactive navigation and user validation. It will also improve the dynamic content. With Microsoft Internet Explorer 6 and above and Mozilla Firefox 2.0 and above, JavaScript is enabled by default. Some functions on our site will not be available if you do not have JavaScript enabled.

How do I submit a Product Review?

To write and submit a product review on products you have already received, follow these simple steps:
Find the product you want to review on lakeside.com.
From the product page, click "write a review".
Complete the required fields, making sure that your responses are specific to the product itself, and free of profanity or offensive language, personally identifiable information (such as full names or phone numbers), references to competitors, or comments about service.
When finished, click "post review."
You will receive an email within 2 business days indicating when your review will be posted to our site, or if additional information or modifications might be needed.

What are the guidelines for writing a Product Review?

When writing a review, other customers will find it most helpful if you stay focused on the specific reasons you like or dislike the product you've purchased. Make sure you keep it easy-to-read and concise, preferably 75-300 words (there is a 50 character minimum). In addition, your review will not be published if it contains profanity or other offensive language, mentions competitors or the specific price you paid for the product, or personally identifiable information (such as your full name, phone number, etc.) Your feedback is important to us, and writing a product review is a great way to let us know what products you like or dislike, and why. However, to provide feedback regarding service, shipping, or other non-product information, please Contact Us rather than submitting them through product ratings and reviews.

Can my review be blocked or removed?

Yes, while Lakeside does value both positive and negative customer feedback regarding our products and services, and is committed to posting product reviews in order to help our customers make educated buying decisions, we do reserve the right block or remove a product review for any reason. To help ensure we are able to post your review, please make your review does not include any of the following:
Profanity, obscenities, inappropriate comments or other language that might be deemed offensive.
Comments regarding our competitors or competitive products, offers, or websites.
Any form of "spam", including political campaigning, commercial solicitation, chain letters, mass mailings, etc.
Time-sensitive material, such as current product price, sales or promotional offers, product availability, etc.
Full names, phone numbers, email addresses, physical addresses, URLs or other forms of personally identifiable information.
Solicitations for additional reviews.
More than 1 review per item.

Text Alerts

What kind of text messages will Lakeside send me?

We will only send you a text message when your order ships. The information in the text message will be related directly to your order and it will contain a link to the order status that will provide additional details. The number of text messages received is dependent upon the number of packages sent to fulfill your order and the number of orders you place.

I want to stop receiving shipping confirmation text messages.

You can opt-out of Lakeside Shipping Alerts by texting STOP to 96237 from the mobile number that is signed up to receive text messages. You can also update your text message preferences on Your Account.

I signed up to receive shipping confirmation text messages but my status says PENDING. What does that mean?

When you sign up for Lakeside Shipping Alerts, a confirmation text message will be sent to your mobile phone. As part of the verification process, you will need to reply YES to this message to confirm your subscription. Your subscription status will show PENDING until your confirmation has been received and processed. Please allow sufficient time for the status to be updated once you have opted into the program. When the process has been completed, the status will change to SUBSCRIBED.

I signed up to receive shipping confirmations from Lakeside but I have not received any text messages.

We will only you send a text message once your order ships. If you are not receiving shipping confirmations, please verify that you are subscribed to the Lakeside Shipping Alerts program. This can be done by going to Your Account and clicking on Shipping Text Alerts. If you are signed up to receive text messages, the Status will display SUBSCRIBED. Please Contact Us if you continue to experience a problem.

My mobile number has changed. How do I update it?

If you are signed up to receive Lakeside Shipping Alerts, you can update your mobile phone number in Your Account by clicking on Shipping Text Alerts and then click on the Change Phone Number link.

Will I be charged for text messages from Lakeside?

While Lakeside sends shipping confirmation text messages free of charge, there may be a charge from your mobile carrier. Please contact your carrier for more information on your text message and data plan.

What mobile carriers are supported?

Supported carriers are: AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, iWireless, Mobi PCS (Coral Wireless LLC), Mosaic, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol Wireless, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, South Canaan / CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T-Mobile is not liable for delayed or undelivered messages.

Our Contact Information

Email

Can't find the information you're looking for? Contact us via e-mail to receive quick and accurate responses to your questions.

Telephone

Phone Orders:

(847) 444-3150We’re open between 6AM - 12AM CT, 7 days a week!

Customer Service:

(847) 444-3150

Our customer service representatives are ready to assist you Mon.-Fri., 6:00 a.m. - Midnight and Sat.-Sun., 6:00 a.m. - Midnight Central Time to handle any customer care issue you have.

Address

The Lakeside Collection

200 Tri State International, Suite 100

Lincolnshire, IL 60069

Accessibility

If you are having trouble accessing any part of this website, please call our Website Accessibility Line at 833-318-6294 or email us at accessibility@lakeside.com for assistance.